CRM Technology Specialist at FREENOW

We are looking for a CRM Technology Specialist to join our team in a hybrid capacity, based out of our offices in Barcelona, Madrid, or Warsaw. As the Mobility Super App serving over 54 million users across Europe, we offer a unique platform that integrates diverse transportation options like taxis, car sharing, and e-bikes into one seamless experience.

Responsibilities

• Lead the technical implementation, scalability, and ongoing optimization of our CRM systems.
• Partner with our marketing, product, and engineering departments to ensure our technical solutions align with broader business objectives.
• Build and maintain CRM infrastructure, focusing on automated workflows, personalized messaging, and efficient system integrations.
• Maintain high standards for data integrity and compliance through regular audits and analysis.
• Troubleshoot performance issues and refine system functionality to ensure a smooth user experience.
• Extract actionable insights from CRM data to guide future strategy.
• Develop email templates and in-app messaging using HTML, CSS, and JavaScript.
• Write Python and SQL scripts to manage ETL processes and audience segmentation.

Must-haves

• A bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• At least 2 years of full-time experience in CRM roles, preferably within the mobility, ride-hailing, or food delivery sectors.
• Practical experience configuring and optimizing CRM platforms, with a specific focus on Braze and mobile applications.
• Technical proficiency in SQL, HTML, CSS, and JavaScript.
• A strong analytical mindset with the ability to solve complex technical problems.
• Experience working with API integrations and a solid understanding of microservices and data structures.
• Excellent communication skills in English to effectively manage stakeholders and collaborate with engineering teams.

Nice-to-haves

• Prior experience working in lifecycle marketing or product management.

Benefits

• Flexible working hours to support your work-life balance.
• Access to a dedicated learning budget to help you grow your skills.
• Comprehensive employee assistance program.
• Hybrid work environment.