CRM Marketing Manager
95k - 158k USD
Remote
Full Time
#Marketing
#E Commerce
#Email Marketing
#Push Notifications
#SMS Marketing
#Data Analytics
#Project Management
#Cross Functional Collaboration
#AI
#Lifecycle Marketing
At Stitch Fix, we are redefining the retail landscape by blending human creativity with advanced data science and generative AI. Our mission is to build the future of personalized shopping while simultaneously investing in the growth and potential of our team members. We invite you to join us as a trendsetter in the industry and help us push the boundaries of what is possible for our clients.
The role
We are seeking a Senior CRM Marketing Manager to join our team on a full-time, remote basis. This is a strategic leadership position where you will own key pillars of our CRM organization. You will play a vital role in strengthening client relationships, maximizing lifetime value, and driving long-term retention through highly personalized lifecycle programs.
Core responsibilities
- Develop and execute comprehensive, cross-channel lifecycle and transactional programs, including email, app push, SMS, and packaging inserts, to foster deep customer engagement.
- Lead the end-to-end planning and development workflow for CRM initiatives, ensuring agile execution and rapid adaptation based on real-time performance data.
- Partner cross-functionally with creative, product, engineering, and customer service teams to build seamless customer journeys and integrate the unique voice of our stylists into our content strategy.
Skills and experience
To be successful in this role, you should possess the following qualifications:
- At least 5 years of experience in CRM marketing with a specific focus on e-commerce lifecycle strategy.
- Proven expertise in managing multi-channel campaigns, particularly those utilizing push notifications and SMS.
- Strong project management skills and the ability to navigate complex stakeholder relationships across both technical and creative departments.
- A data-driven mindset with the ability to design, test, and optimize marketing programs using consumer insights.
- Familiarity with modern AI collaboration tools like ChatGPT or Copilot to enhance productivity and creative workflows.
- Proficiency in English.
Compensation and benefits
The salary range for this position is $94,900 to $158,000 USD. In addition to a competitive salary, this role is eligible for an annual bonus based on company and individual performance. We also provide a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Remote work flexibility
How to apply
If you are ready to help us shape the future of personalized retail, we encourage you to submit your application through our official careers page. Please ensure you are applying directly through our verified portals to keep your personal information secure.
