CRM Manager at Lamudi

At Lamudi, we are dedicated to providing every person in Indonesia with a trustworthy and reliable path to property ownership. We leverage advanced technology to support over 10,000 real estate agents and hundreds of property developers, connecting them with millions of prospective buyers. As a leading property technology company, we provide a comprehensive suite of services that guide all parties through every stage of the property buying and selling journey. We are currently looking for a Senior CRM Manager to join our team in a hybrid capacity to lead strategies that maximize engagement and drive growth.

Key outcomes

• Design and execute comprehensive strategies for customer acquisition and retention using email marketing, WhatsApp, and push notifications.
• Translate diverse business requirements into actionable technical plans and implementation strategies across our international operations.
• Direct the technical deployment of engagement initiatives, including the setup of automated workflows and personalized communication tactics.
• Oversee the creation and distribution of content across all CRM channels to maintain brand consistency.
• Execute A/B testing and analytical experiments to optimize campaign performance and messaging.
• Collaborate with cross-functional teams and key stakeholders to align CRM efforts with broader business objectives.
• Provide leadership to team members while fostering a positive and productive work culture.

Requirements

• At least 7 years of professional experience in CRM, performance marketing, or consulting.
• Strong business acumen and the ability to work effectively with cross-functional stakeholders.
• Technical proficiency with CRM, customer engagement, and data analytics tools.
• An analytical mindset with proven experience in interpreting data and conducting A/B tests to improve results.
• Excellent communication skills in English, both written and verbal.
• A collaborative approach to problem-solving within a fast-paced environment.

Preferred qualifications

• Prior experience managing website, app, or SEO-related content.

Compensation

We offer a hybrid work arrangement to support flexibility in your professional life.

How to apply

Our hiring process includes meetings with the AVP of Growth, various business stakeholders, and members of our management team. If you are interested in joining our motivated international team, please click the apply button to submit your application. We look forward to reviewing your background.