CRM Manager / CRM Team Lead at expondo

Are you ready to empower fellow DOers and help shape the future of a dynamic international e-commerce leader? At the expondo group, we manufacture and retail niche products designed by experts for experts, serving a global customer base across Europe and beyond. With over 350 employees and a presence spanning Germany, Poland, Hong Kong, and China, we pride ourselves on a culture that values data-driven decisions, positive energy, and a constant drive to learn. We invite you to join our ambitious team and make a tangible impact on our global operations.

What you bring

As our CRM Manager and Team Lead, you will report directly to the E-commerce Director. This full-time, hybrid role based in Warsaw, Poland, focuses on optimizing our customer engagement strategies across 26 international markets. You will lead a dedicated team of two, ensuring our CRM initiatives drive loyalty and long-term value. Your core responsibilities include:

• Designing and executing comprehensive CRM strategies to enhance customer retention and lifetime value.
• Analyzing complex customer data to identify trends and inform personalized multi-channel campaigns.
• Managing website personalization and recommendation engines to provide tailored experiences for our diverse customer segments.

Requirements

We are looking for a leader with at least four years of experience in CRM roles and a solid background in marketing or business. You should hold a bachelor’s degree, though a master’s is preferred. Success in this role requires strong analytical capabilities and proficiency with tools such as Excel, Google Analytics, and BI platforms like Power BI. You should be comfortable working with major CRM systems like Salesforce, Bloomreach, or Synerise. Beyond your technical expertise in data structures and personalization, you must possess excellent interpersonal skills and a proven ability to mentor and manage a team effectively.

What we offer

We believe in fostering an environment where every team member can thrive and contribute their best work. We provide a supportive culture where your professional growth is a priority. Our benefits include:

• A hybrid work model that provides the flexibility to work in a way that suits your needs.
• Flexible working hours to help maintain a healthy work-life balance.
• Access to a dedicated learning budget to support your ongoing professional development.
• Comprehensive professional development opportunities, including a buddy system during your onboarding to ensure you feel right at home.

How to Apply

If you are a passionate professional who thrives in a fast-paced environment and wants to help us achieve our vision, we would love to hear from you. Please reach out to our team to start your journey with us and help us continue to empower DOers around the world.