Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to develop, deliver, and analyze online training that’s engaging and effective.
The Creative Operations Producer will report to the Creative Operations Manager and will play a critical role in leading the successful delivery of creative projects, with a focus on product and brand design, while also supporting creative operational initiatives. In addition to managing design projects, the candidate will work closely with the Creative Operations Manager to support and contribute to the overall creative operations strategy. This may include implementing process improvements, developing operational workflows, and optimizing project management systems to enhance efficiency and productivity within the creative team. They will collaborate with cross-functional teams, including designers, marketers, engineers, and product managers, to ensure projects are delivered on time and align with the strategic goals of the organization.
Our ideal candidate will be a thoughtful proponent of design thinking, strategically oriented, and have a strong background in project management or creative operations. Strong communication skills, a keen eye for detail, and the ability to manage multiple projects simultaneously are essential for success in this role. The Creative Operations Producer will play a key role in driving creativity, efficiency, and collaboration within the creative team while also contributing to the overall success of the organization's creative operations.
What you'll do:
Project Planning and Strategy: Collaborate with the Creative Operations Manager to develop project strategies, timelines, and streamlined workflows for brand and product design projects & initiatives. Coordinate all aspects of project planning and execution, ensuring tasks are assigned, deadlines are met, and project goals are achieved.Project Monitoring and Communication: Monitor project progress, and identify and coordinate with the creative operations manager to mitigate any potential risks or issues that may impact the quality or timeline of deliverables. Facilitate communication between team members, stakeholders, and external partners to ensure alignment on project objectives and outcomes. Lead regular project status meetings, providing updates on progress, addressing challenges, and making adjustments as needed.External Relationship Management Assist in managing relationships with vendors, contractors, and other external partners involved in project execution. Documentation and Evaluation Maintain accurate and organized project documentation for easy reference. Provide support in evaluating project outcomes and identifying opportunities for process improvement.Team Collaboration and Culture: Work closely with fellow team members within product design and brand creative departments to uphold a collaborative work atmosphere, fostering creativity, innovation, and excellence in project delivery. Play an instrumental role in shaping our processes and workflows, fostering a culture of collaboration, feedback, and openness. Partner closely with various teams to bring exceptional work to fruition.What you should have:
Bachelor's degree in Project Management, Business Administration, Design, Communications, or a related field3+ years of experience in project management, preferably within the SaaS industryDemonstrated experience in managing creative projects, preferably within a software or technology companyProficiency in project management tools and software, such as Asana, Slack, Trello, and NotionExcellent communication, interpersonal, and problem-solving skillsStrong organizational and time management abilities, with the capacity to handle multiple projects concurrentlyAdaptable, flexible, and capable of responding to change in projects and processes. Familiarity with product design processes, UX/UI principles, and design thinking methodologiesExperience working with cross-functional teams and managing stakeholder relationshipsCreative mindset with a passion for innovation and design excellenceA compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiencyGreat team player, highly self-motivated. Ability to collaborate closely with copywriters, designers, and engineersYou are resilient, reliable, and optimisticNice to haves:
Experience working in a SaaS or technology-driven companyExperience with Product and Brand Design teams Certification or training in project management, creative management, or operations management is a plus
