Community Manager & Marketing Administrator
Remote
Full Time
#Marketing
#Customer Service
#Social Media
#CMS
#Microsoft Office
#Translation
ZURU is dedicated to disrupting industries and challenging the status quo through radical innovation and automation. Our company operates across three distinct pillars. ZURU Toys reimagines the play experience, ZURU Tech is leading a revolution in the building industry, and ZURU Edge pioneers new-generation consumer brands. Founded in 2003 by Nick and Mat Mowbray, we have expanded into a global team of over 5,000 members across more than 30 locations. We are proud to be one of the world's largest toy companies, with award-winning brands like Bunch O Balloons, Mini Brands, and XSHOT, alongside FMCG leaders such as MONDAY Haircare and Rascals.
Key outcomes
- Deliver a best-in-class customer experience by managing daily interactions across social media and email channels.
- Develop deep expertise in our product ranges to provide accurate, helpful, and empathetic responses to consumer inquiries.
- Collaborate with the Brand Engagement Lead to resolve complex customer issues and maintain seamless service standards.
- Maintain detailed records of feedback, complaints, and common requests to inform our broader brand strategies.
- Manage the replacement process for defective stock to ensure ongoing brand loyalty.
- Translate marketing and product copy between English and German to support our European market presence.
- Coordinate marketing shipments with third-party logistics partners and assist with website updates using our CMS.
- Provide operational support for local marketing activations and industry events.
Requirements
- Significant experience working as a community manager or in a similar customer service role.
- Professional fluency in both English and German.
- Strong proficiency with Microsoft Office programs.
- Demonstrated ability to quickly master new software, including customer service tools and website management systems.
- Excellent verbal and written communication skills.
- A solid understanding of social media management and marketing principles.
- A valid legal right to work in Germany.
Preferred qualifications
- Proficiency in the French language is considered a strong asset.
Compensation
We offer a flexible remote work environment that allows you to balance your professional and personal life effectively. Our high-performing culture is designed to empower you to drive your own career growth within a rapidly expanding global organization.
How to apply
If you are ready to join a team that values excellence and innovation, we invite you to submit your application. We look forward to reviewing your experience and discussing how you can contribute to our mission of reimagining the future.
