The Instructional Designer & Internal Communications Specialist is a key contributor to Royal’s employee experience, learning culture, and internal brand. This hybrid role blends the creativity of storytelling and content design with the strategic impact of internal communications. You will craft engaging, informative, and inspiring messages across our internal communications platforms while also designing learning content that supports employee development, operational excellence, and organizational alignment.deliverables.
Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect.We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.Key Responsibilities
Internal Communications
Develop and execute clear, engaging, and culturally aligned internal communications across multiple channels (email, DM, digital screens, print, company platform, etc.).Write compelling stories, fun CTAs, announcements, and leadership messages that connect employees to our mission, values, and key initiatives.Create and maintain editorial calendars and campaigns for consistent and timely communication.Partner with cross-functional teams to amplify programs, initiatives, and milestones across the organization.Optimize the use of our internal communications platform to maximize reach, engagement, and clarity.External Communications
Design clear, concise, and user-friendly customer-facing instructional materials, such as how-to guides, workflow explainers, service FAQs, and onboarding documents, for healthcare partners, patients, and clients.Translate operational workflows into understandable formats for external audiences.Partner with Business Development and Client Success to ensure external materials are aligned, professional, and supportive of Royal’s service experience.Use storytelling and visuals to explain complex systems or service processes to non-technical audiences.Instructional Design
Design, develop, and maintain interactive learning content and materials (e.g., eLearning modules, videos, guides, job aids) that support employee onboarding, compliance, operational training, leadership development, and other key initiatives.Collaborate with subject matter experts to translate complex information into accessible and engaging learning experiences.Apply adult learning principles, inclusive design practices, and innovative content formats to ensure knowledge retention and engagement.Measure learning outcomes and continuously improve content based on feedback and business needs.Manage outsourced support, including contractors and freelancers, to supplement Royal’s instructional design efforts or provide additional capacity as needed for specific projects.Oversee vendor coordination, ensure alignment with brand and learning standards, and maintain quality control across all deliverables.Minimum Qualifications
1-3 years of experience in internal communications, instructional design, or a similar hybrid roleExceptional storytelling, writing, and editing skills with a strong eye for tone, clarity, and impactExperience working with a variety of communication and design platforms and learning tools (e.g., Adobe, Canva, Camtasia, or LMS platforms)A deep understanding of adult learning theory, inclusive content design, and behavior change principlesCreative thinker with a sense of fun, curiosity, and a passion for peopleStrong project management and cross-functional collaboration skillsComfortable in a fast-paced, high-touch, mission-driven environmentAbout Royal Ambulance
Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values:
Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
