Business Operations Manager at Braze

At Braze, we have built a team of exceptionally kind and passionate individuals who thrive on collaboration. We are a leading customer engagement platform that helps brands build lasting connections with their consumers through real-time data and cross-channel messaging. As we continue to grow on a global scale, we remain committed to fostering an environment of equity and work-life harmony. If you are a proactive problem solver who enjoys navigating complex challenges with a supportive team, we would love to hear from you.

About the Role

We are looking for a Business Operations Manager to join us in a full-time capacity. This position serves as a vital member of the Office of the Chief Business Officer, where you will focus on strengthening operational rigor and cross-functional alignment for our Strategic Consulting team. You will be responsible for taking strategic initiatives from conception to execution, ensuring that our processes support our long-term goals.

Key Responsibilities

• Design and implement business processes that support the execution of key initiatives, including Industry Marketing and Innovation Lab projects.
• Manage end-to-end projects by coordinating across departments, setting clear milestones, and ensuring stakeholders remain accountable to established procedures.
• Analyze performance data to identify operational gaps and build scalable, cross-functional strategies that meet our sales and organizational targets.

Requirements

To be successful in this role, you should possess a structured approach to problem-solving and the ability to work with minimal oversight. We value candidates who are expert at prioritizing multiple demands in a fast-paced environment. While not strictly required, experience in operations, program management, or project management within the SaaS industry is highly preferred. You should be a team-oriented individual with a positive attitude and a strong drive to deliver results through effective stakeholder management and data analysis.

Location

This position is based in Brazil and requires an on-site presence.

Compensation and Benefits

We provide a comprehensive benefits package designed to support your well-being and professional growth. Our offerings include:

• Equity compensation.
• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• Support for your career growth through professional development programs and tuition reimbursement.