Business Operations Manager
On-site
Full Time
#Marketing
#Operations
#Project Management
#Data Analysis
#Stakeholder Management
#Collaboration
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
Braze is looking for a Business Operations Manager to strengthen cross-functional alignment and operational rigor in the office of the CBO focused on our Strategic Consulting Team. This role reports to the Senior Director of Business Practices, and Chief of Staff to the CBO. This role will drive critical strategic initiatives led by our Strategic Consulting team, proactively build processes, ensure accountability, and establish effective communication channels. This is an integral role in the Office of the CBO, taking strategic ideas and projects from conception to execution and impact.
- Implement business processes and cadences that support the execution of Business Value, Industry Marketing, and our Innovation Lab initiatives.
- Help develop processes for the team, Identify operational gaps, and build a long-term cross-functional scaling strategy.
- Provide operations support by optimizing processes, collaborating with teams, analyzing data, contributing to strategy, monitoring key performance indicators, and addressing specific needs to meet sales targets and ensure organizational success.
- Formalize planning and communication cadence from the top down and socialize new processes to ensure broad adoption across the CBO and our GTM organizations.
- Provide end-to-end project management for delivering cross-functional initiatives, including stakeholder management, setting and monitoring project milestones, data collection, and final delivery with a special focus on our Industry Marketing initiatives.
- Maintain regular communication from cross-functional knowledge sharing, increasing visibility into CBO initiatives.
- Hold stakeholders accountable to processes and procedures while keeping documentation updated.
- Collaborate effectively with colleagues across the organization and focus on achieving results quickly and efficiently.
WHO YOU ARE
- High productivity: Take meaningful responsibility and initiative for shaping and executing our strategy with limited oversight.
- Structured in thinking and approach: Develop and leverage frameworks to help structure the team’s thinking, facilitate alignment across various stakeholders, and identify 80/20 opportunities to reach insightful, actionable answers without analysis overload.
- An expert at prioritization: Experience (and enjoyment of!) balancing numerous priorities and demands.
- Team-oriented: Energized by teamwork and skilled in cross-functional collaboration.
- High-energy with a positive attitude: Motivated to work hard and drive results in a fast-paced environment.
- Operations, program management, or project management experience in SaaS is highly preferred.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In 2024, we ranked #3 on Great Place to Work UK’s Best Workplaces (Large), #3 on Fortune Best Workplaces for Parents (Small and Medium), #13 on Great Place to Work UK’s Best Workplaces for Development (Large), #14 on Great Place to Work UK’s Best Workplaces for Wellbeing (Large), #14 on Fortune Best Workplaces in Technology (Small and Medium), #26 in Great Place to Work UK’s Best Workplaces for Women (Large), #31 in Fortune Best Workplaces (Medium), and #37 in Fortune Best Workplaces for Women.
We were also featured in the Top 10% of US News & World Best Companies to Work For, Top 100 Great Place to Work UK’s Best Workplaces in Europe (Medium), and in Built In’s Best Places to Work.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
