Area Director of Product Design: Trust, Security, Help Experience, IP, Litigation at Vinted

Information about the position 

We see design as a crucial element of achieving our mission, so designers are represented at all levels, including senior leadership. As our new Area Product Design Director, you'll shape how tens of millions of members experience safety, from fraud prevention to support.

You will lead an Area combining three domains:

• Trust - Designing experiences that detect, prevent and resolve fraud, abuse, and policy violations while maintaining seamless user flows
• Security - Creating secure authentication, account protection, and identity verification experiences that balance safety with accessibility
• Help Experience - Building support systems and self-service tools that resolve member issues efficiently

Together, these domains ensure Vinted remains a safe and reliable place to trade second-hand goods, which is a fundamental need of our members. You'll be accountable for the quality of user experience across this area.

In this position, you’ll 

• Lead the user experience vision and strategy for the domains in the area, partnering with research, product, engineering, and data science leadership in strategic planning
• Voice the members' needs - Represent member perspectives in strategic decisions and ensure their trust and safety needs drive product direction
• Ensure high-quality design execution across all three domains, maintaining consistent craft standards and design excellence
• Build and develop the design team through recruiting, hiring, performance reviews, and supporting the growth of designers and design leaders
• Drive sustainable solutions - Collaborate with business and legal stakeholders to deliver member experiences that balance quality, cost efficiency, and compliance requirements

About you 

• Proven experience building 0-to-1 products and scaling platforms in complex product domains
• Have an eye and passion for great design
• Are a customer-centric strategist who understands the business side of product design
• Strong business acumen - ability to connect design decisions to business outcomes and user trust metrics
• Track record of building high-performing design delivery and leadership teams
• Are an empathetic team leader who cares and helps their team to grow through constructive feedback
• Are a lifelong learner who continuously strives for knowledge and a deeper understanding
• Are an excellent communicator, including in written and spoken English
• Bonus points for experience designing for trust & safety, risk mitigation, or fraud prevention; Experience with AI/ML-powered detection and moderation systems

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Mental and emotional health support through the Mindletic app
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: Gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is €6,508 - €8,808 gross per month.