Analytics Engineer at Twilio

At Twilio, we are dedicated to shaping the future of communications. We provide innovative solutions to hundreds of thousands of businesses and empower millions of developers across the globe to build personalized customer experiences. Our commitment to a remote-first work environment and a culture rooted in global inclusion ensures that you are part of a vibrant, diverse team making a meaningful impact from wherever you choose to work. We are currently looking for an Analytics Engineer to help us revolutionize how the world interacts.

Key outcomes

• Collaborate with web and development teams to implement and maintain scalable tracking using Google Analytics 4, Google Tag Manager, and Segment.
• Define and manage structured data layer requirements to support our marketing and analytics objectives.
• Configure and maintain essential tools, including BigQuery, Looker Studio, and Tableau.
• Perform rigorous quality assurance and debugging of tags and data flows using browser developer tools and proxy software.
• Optimize the integration of data between our Customer Data Platform and analytics tools.
• Ensure data accuracy and consistency while maintaining compliance with privacy regulations like GDPR and CCPA.
• Partner with cross-functional teams to deliver scalable tracking solutions and contribute to strategic initiatives, such as unifying our brand domains and streamlining workflows with AI.
• Maintain comprehensive documentation and create dashboards to provide actionable insights for stakeholders.
• Monitor fraud-related data and provide summaries to the team to ensure the integrity of our digital ecosystem.

Requirements

• 2 to 5+ years of experience in a technical analytics role or web analytics implementation.
• Strong proficiency in JavaScript, HTML, and browser developer tools.
• Expertise in Google Analytics 4 implementation and analysis.
• Hands-on experience with Google Tag Manager and BigQuery.
• Working knowledge of Customer Data Platforms and data integration processes.
• Experience using debugging tools like Tag Assistant or Charles Proxy.
• Familiarity with SQL and cloud data platforms.
• Understanding of A/B testing frameworks and web personalization.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• A detail-oriented mindset with a focus on data integrity.

Preferred qualifications

• Experience with BI tools such as Looker Studio or Tableau.
• Familiarity with platforms like Adobe AEM, Adobe Target, or Mutiny.
• Interest in applying AI-driven solutions to improve analytics workflows.
• Experience with server-side tagging or cookie management platforms like OneTrust.
• Exposure to fraud monitoring tools and processes.

Compensation

We offer a comprehensive benefits package that includes remote work flexibility, paid time off, medical insurance, and wellness programs. Our compensation structure is competitive and determined by individual skills, experience, and geographic location.

How to apply

If you are ready to solve complex problems and contribute to a culture that values initiative and innovation, we invite you to apply. Please submit your application to join our team and help us continue to build the future of communications.