AI Product Owner at Diabolocom

At Diabolocom, we help organizations across the globe boost their brand loyalty and drive sales through our advanced cloud-based contact center solutions. Our dedicated AI team is currently pushing the boundaries of customer relations by developing proprietary, scalable technologies like sentiment analysis, voicebots, and automated call summaries. With a presence in Europe, the USA, Brazil, and the UAE, we support over 350 clients who rely on our tools to manage interactions from more than 60 countries. We are looking for passionate individuals to join our growing team and help shape the future of customer experience.

What is this role?

We are looking for a Senior AI Product Owner to join our team on a full-time basis. This is a hybrid role based in France. You will work closely with our Head of AI Products, three other product managers, and our talented AI engineering team to bridge the gap between market needs and technical execution. We value a product-centric approach where every team member is empowered to contribute to the vision and ensure our solutions remain both practical and innovative.

What will you do?

• Translate complex business strategies, market opportunities, and feature requests into clear product priorities and actionable user stories.
• Manage the end-to-end product lifecycle, which includes maintaining the backlog, defining sprint scopes, and overseeing testing activities alongside our QA engineers.
• Collaborate across departments, including marketing, sales, support, and engineering, to ensure our AI solutions are successfully delivered and aligned with our core business objectives.

What makes you a great fit?

To succeed in this role, you should be a curious and autonomous professional with a strong grasp of both business and technology. We are looking for the following qualifications:

• An engineering or business school degree paired with at least 3 years of experience in Product Management or Product Ownership.
• A solid understanding of AI technologies and a drive to apply them in ways that deliver measurable value to our customers.
• Strong expertise in Agile methodologies and a keen eye for User Experience and ergonomics.
• Excellent communication skills in English, with the ability to articulate technical concepts clearly. Speaking French is considered a plus.
• A genuine interest in data, telecommunications, and modern consumer technologies.

What's in it for you?

Joining Diabolocom means becoming part of a company at a pivotal stage of growth where your voice truly matters. We offer a collaborative environment where you can make a tangible impact on our success. Perks include:

• The flexibility of hybrid work, with the option for remote arrangements.
• The opportunity to work in a vibrant, multicultural environment with colleagues from diverse backgrounds.
• Access to our central Paris office, located near the Opera Garnier, for regular team gatherings.
• Participation in exciting team-building events and retreats.
• The chance to grow your career within a team that is large enough to thrive but small enough to keep your work meaningful.

Our recruitment process is designed to help us get to know you as well as you get to know us. It includes an initial interview with a Talent Acquisition Manager, a conversation with our Head of AI Products, a case study, a meeting with our Head of AI Production, and a final fit interview with your future team members.