Advisor, Customer Success
On-site
Full Time
#Marketing
#Customer Service
#Problem Solving
#Teamwork
#Management
#Software
At Dun & Bradstreet, we believe in the power of data to build a brighter future. Every single day, our global team of over 6,000 employees works with passion to turn uncertainty into confidence and risk into opportunity. We are a company that thrives on innovation and growth, and we are always looking for dreamers and diverse thinkers to join our mission. If you are ready to help businesses unlock their potential, we would love to have you on our team.
The opportunity
We are looking for a dedicated Advisor, Customer Success to join our service platform team in China. In this role, you will act as a vital bridge between our clients and the solutions they need. You will be responsible for analyzing business requirements, connecting clients with the right service providers, and ensuring every interaction is handled with care. By maintaining high standards of service, you will directly contribute to our platform's growth and help our clients achieve their commercial goals.
A day in the life
- You will coordinate and organize both online and offline activities for our service center to foster new business partnerships.
- You will communicate with enterprises through various channels, including phone, email, and online chat, to identify their unique challenges and needs.
- You will manage the end-to-end client experience by evaluating requests, assigning appropriate service providers, and resolving any inquiries or concerns to ensure high satisfaction.
Who you are
You are a professional who thrives in a fast-paced environment and possesses a strong commitment to teamwork and problem-solving. We are looking for someone who brings the following qualifications:
- A bachelor’s degree or higher, ideally in International Trade, Business English, or a related field.
- At least 2 years of experience in customer service or a similar professional role.
- Proficiency in Cantonese and basic written English communication skills.
- Strong self-management skills and the ability to navigate office software and customer service tools with ease.
- Previous experience in government or public service sectors is considered a plus.
Why you'll love it here
Joining Dun & Bradstreet means becoming part of a culture that values excellence and continuous learning. We provide regular training sessions to help you sharpen your service skills and deepen your product knowledge. You will have the chance to work alongside an experienced operations manager and play a key role in supporting our business objectives. To apply, simply click the application button and provide your resume, contact details, and any additional information you would like to share about your background or interest in the role.
