WordPress Support Specialist (PHP, MySQL, CSS, HTML) at WPMU DEV

Since 2006, WPMU DEV has been a powerhouse in the WordPress ecosystem. As part of Incsub, we provide award-winning plugins, hosting, and site management tools that empower millions of freelancers, agencies, and developers to scale their businesses. If you are a tech-savvy individual who loves to code and enjoys helping others succeed, we want to hear from you. Join our global, distributed team and take the next big step in your professional growth today.

Role at a glance

We are seeking a Mid-Level WordPress Support Specialist to join our team on a full-time basis. This is a remote position, allowing you to work from anywhere in the world. Because we strive to provide 24/7 coverage for our customers, you must be comfortable working shifts, including weekends, specifically within the 4:00 pm to 12:00 am UTC window.

Your impact

• Provide top-tier technical assistance to our members by diagnosing and resolving issues related to their websites, plugins, and hosting services.
• Actively engage with the WordPress community by offering friendly and expert guidance on WordPress.org forums and through direct customer communication channels like email and chat.
• Collaborate with our development and second-level support teams by documenting clear, detailed bug reports and summarizing your troubleshooting steps.

What you'll need

• At least 2 years of hands-on experience working with the WordPress platform.
• Proficiency in PHP, CSS, MySQL, and HTML, including a strong understanding of WordPress hooks and filters.
• The ability to troubleshoot effectively by isolating issues, using browser developer tools, and reading console errors.
• Excellent communication skills in English, paired with a patient, kind, and professional demeanor.
• A team-oriented mindset and a passion for delivering high-quality support in a fast-paced, remote environment.

Perks and compensation

We believe in supporting our team members both personally and professionally. Our benefits include:

• Paid time off, starting at 28 days per year and increasing up to 35 days.
• Opportunities for professional development, including training, tools, and paid travel to industry conferences like WordCamps.
• A flexible remote work environment with annual bonuses and long-service leave after 10 years.
• Dedicated technology and general expense budgets to help you upgrade your setup and boost your productivity.