UK Sales Support Internal at Coopers Fire

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

We are looking for a UK Sales Support (Internal) role to provide essential administrative and operational support to the UK Sales Team. This position is responsible for ensuring timely follow-up on quotations, maintaining accurate CRM records, and helping coordinate sales activities across the team. It plays a vital role in facilitating communication, improving sales efficiency, and enhancing the customer journey.

Duties and Responsibilities

• Follow up on outstanding quotations and maintain proactive communication with potential clients.

• Update the CRM system.

• Ensuring quotations have been received by the client and in line with their requirements.

• Support the UK Sales Team with internal administrative tasks including document preparation, sales reporting, and data entry.

• Assist in tracking project milestones and client feedback post-quotation.

• Liaise with internal departments (e.g., Marketing, Operations, Technical) to support sales activities.

• Coordinate with the team to schedule internal meetings, site visits, or customer calls as needed.

• Assist in compiling weekly/monthly sales performance reports.

Skills and Experience

Essential

• Previous experience in a sales administration or customer service environment.

• Strong organisational skills and attention to detail.

• Proficient in CRM systems and Microsoft Office (especially Excel and Outlook).

• Ability to communicate clearly and professionally via phone and email.

Desirable

• Experience in the construction, fire protection, or manufacturing industries.

• Exposure to project-based sales or bespoke product environments.

• Familiarity with CRM platforms.

• Business administration qualification or relevant certification

Attributes

• Customer-focused and confident in following up leads.

• Organised, methodical, and detail-driven.

• Strong verbal and written communicator.

• Positive attitude with a collaborative mindset.

• Ability to prioritise tasks and manage time effectively.

• Comfortable working in a fast-paced, team-oriented environment.

• Motivated and results-oriented.

• High level of integrity and professionalism.

Benefits

• Competitive salary – available upon request

• Ample free onsite parking

• Early finish and dress-down Fridays

• Above statutory Holiday allowance plus able to buy additional holiday

• Company social events

• Employee Assistance Programme

• Eyecare vouchers

• Cycle to work scheme

• Friendly and supportive environment

• Access to a Discounted Shopping Platform