UI/UX Designer at ServiceTrade

Description

ServiceTrade, a leading SaaS based solution, is seeking an extraordinary individual to become a top player within our dynamic organization. We empower commercial service contractors to run their business effortlessly via a robust suite of software products – and we’re growing our design team! As a UI/UX Designer in the fire protection & life safety and mechanical industries, you will be at the forefront of revolutionizing an industry often overlooked when it comes to technology. You’ll work alongside our forward-thinking leadership teams to spearhead impactful, transformative solutions.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry. 

Why ServiceTrade:

This is not your average UI/UX Design role; it's an opportunity to bring experience and knowledge in BOTH mobile interface design and user experience design methodology to find creative solutions in the business world. We practice empathy-led design, focusing on the needs and desires of our target users in order to make design decisions. This is a highly collaborative role, working closely with the Sr. Manager of Design & User Experience, and cross-functionally with product, engineering, and management teams. As part of the team, you’ll be incorporating customer feedback, usage metrics, and usability findings into designs in order to enhance user experience.

About you: 

You have a strong understanding of user research methods and how to identify user needs and pain points. You are skilled at evaluating complex systems and processes from a user perspective to conceptualize intuitive, people-centered solutions. You quarterback design projects, working closely with stakeholders and teams across departments. You thrive under pressure, embrace challenging problems, and consistently deliver innovative, user-tested solutions through relentless commitment to understanding user needs.

In this role, you will orchestrate the design process, seamlessly integrating user research, engineering, and content teams. Your dedication to enhancing the user experience transcends design; you are a true user advocate, coordinating across teams to deliver polished, people-centered experiences. This role seeks a candidate with a proven track record of designing successful, polished experiences for a variety of users and platforms. You have a history of exceeding client and user expectations through meticulous attention to detail, rigorous usability testing, and disciplined design processes. The ideal candidate will set the standard for excellence in user experience through user-centered design practices, strong facilitation skills, and polished client presentations.

Key Responsibilities and Activities

• Lead the charge in streamlining the user experience of both new and existing features within our technician-facing native applications (Android & iOS).
• Work closely with Front-end engineers to ensure seamless implementation of design requirements, providing necessary design assets, and ensuring the design vision is maintained in the final product
• Work closely with the Sr. Manager of Design & User Experience, in crafting and leading design processes for ServiceTrade’s mobile applications (primarily), and web applications.
• Create user flows, wireframes, prototypes, and mock-ups
• Work in a highly collaborative environment with engineers to ensure clarity in how designs are implemented and used
• This role is REQUIRED to work US Eastern time zone hours

Knowledge and Skills

• 4+ years of mobile design experience in both iOS and Android, and a strong portfolio to match.
• Bonus points for experience in designing web-based (desktop) SaaS applications
• A keen understanding of common practices in user interface design and user experience philosophies
• Prior exposure to UX research, including planning, designing, and participating in user sessions, analyzing findings, and articulating results
• We use Figma, and hope you do, too!
• Bachelor’s degree (or equivalent experience) in a relevant program, such as web communications or design

 

A few things you'll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Quarterly Volunteer Program 

Want to know more? 

Go ahead and apply! Let’s get to know each other.

#LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.