Simera
Tier 2 Tech Support GT
Remote
Full Time
#Customer Service
#Technical Support
#Networking
#Troubleshooting
#Hardware
#Software
Simera is looking for a Tier 2 Tech Support GT
Full TimeMid-LevelRemoteUnited StatesCustomer ServiceTechnical SupportNetworkingTroubleshootingHardwareSoftwareEnglishRemote work
We are looking for a dedicated Tier 2 Tech Support professional to join our network on a full-time, remote basis. Our organization specializes in connecting talented individuals with meaningful career opportunities through a streamlined, AI-driven matching process. Once you submit your application, you will receive a profile link within 24 hours to begin your journey with our talent advisors.
Responsibilities
- Provide advanced technical support to resolve complex hardware, software, and networking challenges for our customers.
- Analyze and diagnose escalated technical problems by identifying root causes and implementing effective solutions.
- Deliver exceptional customer service across multiple channels while ensuring that technical information is communicated clearly to users.
Requirements
To be successful in this role, you should possess the following qualifications:
- A bachelor's degree in a relevant field or equivalent professional experience.
- At least 3 years of experience in a technical support role with a strong emphasis on customer service.
- Proven proficiency in troubleshooting hardware, software, and network connectivity issues.
- Strong problem-solving abilities and the capacity to work both independently and as part of a collaborative team.
- Familiarity with ticketing systems and knowledge base management tools.
- Industry certifications such as CompTIA A+ or Network+ are considered a significant plus.
What we offer
We are proud to provide a flexible work environment that supports your professional lifestyle.
- Remote work flexibility, allowing you to perform your duties from anywhere within the United States.
Simera
34 views
3 applied
Company Size
101-250
Markets
Human Resources
Recruitment
Talent Acquisition
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