Tier 2 Tech Support GT at Simera

Simera logo
Simera

Tier 2 Tech Support GT

us flag
United States

Remote

Full Time

#Customer Service

#Technical Support

#Networking

#Troubleshooting

#Hardware

#Software

Simera is looking for a Tier 2 Tech Support GT

We are looking for a dedicated Tier 2 Tech Support professional to join our network on a full-time, remote basis. Our organization specializes in connecting talented individuals with meaningful career opportunities through a streamlined, AI-driven matching process. Once you submit your application, you will receive a profile link within 24 hours to begin your journey with our talent advisors.

Responsibilities

  • Provide advanced technical support to resolve complex hardware, software, and networking challenges for our customers.
  • Analyze and diagnose escalated technical problems by identifying root causes and implementing effective solutions.
  • Deliver exceptional customer service across multiple channels while ensuring that technical information is communicated clearly to users.

Requirements

To be successful in this role, you should possess the following qualifications:

  • A bachelor's degree in a relevant field or equivalent professional experience.
  • At least 3 years of experience in a technical support role with a strong emphasis on customer service.
  • Proven proficiency in troubleshooting hardware, software, and network connectivity issues.
  • Strong problem-solving abilities and the capacity to work both independently and as part of a collaborative team.
  • Familiarity with ticketing systems and knowledge base management tools.
  • Industry certifications such as CompTIA A+ or Network+ are considered a significant plus.

What we offer

We are proud to provide a flexible work environment that supports your professional lifestyle.

  • Remote work flexibility, allowing you to perform your duties from anywhere within the United States.
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Simera

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3 applied

Company Size

101-250

Markets

Human Resources
Recruitment
Talent Acquisition
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