Tier 1 Support Engineer
Hybrid
Full Time
#Customer Success
#Support
#Customer Operations
#Engineering
Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM.
Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Our customers unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.
We are looking for a bright Tier-1 support engineer to provide enterprise-level technical support to our customers via chat, email, and other channels as required.
Responsibilities:
Requirements:
Additional Information
Logz.io’s Culture At Our Core: Companies with strong cultures & values are companies that win which is why at Logz.io we keep it simple with our Core Values & Beliefs:
- Obsess Over Customers
- Act With Courage
- Win As A Team
- Deliver Results
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
If this sounds like you, please join our team!





