Tier 1 Support Engineer
Hybrid
Full Time
#Customer Success
#Support
#Customer Operations
#Engineering
Logz.io is dedicated to helping cloud-native businesses monitor and secure their digital environments. Our Open 360™ Platform transforms observability from a costly burden into a high-value asset by integrating powerful open-source capabilities for logs, metrics, and traces alongside cloud-based security monitoring. We are currently looking for a Tier 1 Support Engineer to join our team on a full-time, hybrid basis in Israel. In this role, you will provide enterprise-level technical assistance to our users, ensuring they get the most out of our unified observability stack.
Responsibilities
- Take full ownership of incoming customer issues, working diligently to resolve them or escalating complex cases to our Tier 2 engineers when necessary.
- Conduct thorough research and troubleshooting to identify effective solutions, while maintaining clear and prompt communication with our customers throughout the process.
- Contribute to our internal knowledge base by creating technical notes and articles, and assist other departments by sharing insights regarding our systems and customer needs.
Requirements
- At least 2 years of professional experience in technical support or customer care roles.
- A natural curiosity for technology and a proactive, self-motivated approach to solving complex problems.
- Strong communication skills, with the ability to manage your time effectively and thrive while working under pressure.
- Availability to participate in an on-call rotation, including occasional weekend coverage.
- A high level of organization and attention to detail, with a focus on delivering high-quality results.
- Previous experience in enterprise support or familiarity with Linux systems and scripting is considered a significant advantage.
What we offer
We are proud to foster a warm, inclusive, and diverse workplace where we value winning as a team and delivering results. As part of our commitment to our employees, we provide the following:
- A hybrid work environment that balances flexibility with team collaboration.
- The opportunity to work with a mission-driven company that prioritizes customer obsession and continuous learning.
