Test Engineering Support Lead at GFiber

At GFiber, we are driven by the belief that high-quality internet empowers individuals, strengthens communities, and unlocks new possibilities. As an Alphabet company, we provide Google Fiber and Google Fiber Webpass services to homes and businesses throughout the United States. We are constantly expanding our reach and our team, and we are looking for passionate people who want to make a meaningful impact while growing their careers in an inclusive and welcoming environment.

About the Role

We are looking for a Test Engineering Support Lead to join our team on a full-time, on-site basis. In this leadership position, you will oversee Tier 2 and Tier 3 support functions across our Technology Operations and Product Strategy engineering verticals. You will guide a talented team of engineers, manage complex production issues, and collaborate with cross-functional partners to improve our systems and processes.

Key Responsibilities

• Lead the triage, debugging, and troubleshooting of critical issues across our BSS, OSS, portal, mobile apps, and billing systems.
• Serve as the primary point of contact for engineering during production incidents, including running war rooms and providing clear status updates to executive stakeholders.
• Mentor and guide development and test engineering teams by sharing insights on customer-reported defects and improving overall workflows.

Requirements

To be successful in this role, you should possess the following qualifications:

• A Bachelor’s degree in Computer Science, Network Engineering, or equivalent practical experience.
• At least 10 years of professional experience in an internet service provider environment or supporting full-stack engineering.
• A minimum of 5 years of experience in a lead support specialist role focused on central engineering functions.
• At least 5 years of experience in team leadership.
• 5 years of experience supporting cloud-native, full-stack environments, including familiarity with Salesforce, OSS, iOS, Android, and Zuora.
• Strong communication skills, with the ability to provide root cause analysis and escalation updates to both technical and non-technical audiences.

Location

This position is based in the United States.

Compensation and Benefits

The base salary range for this position is $167,000 - $245,000. In addition to the base salary, this role includes a bonus, a cash award, and a comprehensive benefits package. Please note that individual pay within this range is determined by factors such as your specific work location, professional experience, and relevant training.