Telecom Engineer
80k - 90k USD
On-site
Full Time
#Technology
#Engineering
#RingCentral
#SIP
#RTP
Objective and Purpose:
We are seeking a Telecom Engineer to lead the design, migration, and support of our offices transitioning from traditional phone systems (POTS, PBX, or other VoIP platforms) to RingCentral's cloud-based communication system. As a Telecom Engineer, you will play a crucial role in designing, deploying, and supporting our enterprise-wide VoIP network. You will be responsible for migrating offices from legacy systems, ensuring multi-region fault tolerance, and providing top-tier support for RingCentral’s carrier-grade network.
Primary Responsibilities:
- Design & Architecture: Perform design and architecture modeling for our RingCentral environment.
- Office Migrations: Lead the migration of offices from POTS, PBX, and other phone systems to RingCentral Cloud Communications.
- Network Resilience: Provide top-tier support for maintaining multi-region VoIP networks.
- Technology Evaluation: Research and evaluate third-party VoIP, voice, and video solutions to enhance RingCentral's product features.
- Testing & Validation: Conduct lab testing of new VoIP applications and call flows for troubleshooting and diagnosis of telephony issues.
- Documentation & Training: Develop technical documentation and provide training on VoIP system operations, maintenance, and troubleshooting.
- Project Management: Work in an organized manner, managing and presenting your own projects to key stakeholders.
- Occasional after hours support as needed.
Requirements:
- 3+ years of experience in VoIP engineering with a focus on RingCentral or similar cloud-based communication platforms.
- Strong understanding of SIP, RTP, QoS, SBCs, and VoIP troubleshooting tools.
- Experience with VoIP number porting, call routing, IVR, and auto-attendant configurations.
- Knowledge of networking concepts (VLANs, firewalls, VPNs, BGP, and SD-WAN).
- Ability to design and optimize large-scale VoIP networks with a focus on high availability and redundancy.
- Excellent communication and interpersonal skills.
- Ring Central certifications or VoIP-related certifications are a plus.
Benefits:
- BCBS High Deductible & PPO Medical insurance Options
- VSP Vision Coverage
- Principal PPO Dental Insurance
- Complimentary Life Insurance Policy
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k) plan
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
- Diverse and Inclusive Work Environment
About Us:
Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.
Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 224 locations across 28 states.
Location: 1800 West Loop S., Suite 2000 Houston, TX 77027
Modality: In Person
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