Technology Support Specialist I at Enviva

At Enviva, we are united by a shared vision of a sustainable future. As the world’s largest producer of sustainable wood pellets, we provide a vital, low-carbon alternative to fossil fuels. Our team is growing rapidly, and we are looking for individuals who are as passionate about our mission as they are about technology. When you join us, you become part of a purpose-driven organization that values innovation and environmental stewardship in equal measure.

The opportunity

We are seeking a Technology Support Specialist I to join our Technology Solution Center. This role serves as the primary point of contact for our users, acting as the face of technology for the entire company. You will be responsible for ensuring our team stays connected and productive by managing the installation, configuration, and ongoing operation of our technology estate. This is a critical position for someone who enjoys problem-solving and wants to make a tangible impact on how our global workforce interacts with their tools every day.

A day in the life

• You will act as the first line of defense by fielding support requests via phone, chat, and email, ensuring that all hardware and software issues are resolved in alignment with our service standards.
• You will guide users through complex troubleshooting processes, using your technical expertise to diagnose connectivity, printing, and application concerns while maintaining clear communication with both technical and non-technical staff.
• You will collaborate with senior technicians to document solutions, contributing to our internal knowledge base and participating in efforts to improve the overall efficiency and performance of our support center.

Who you are

You are a motivated professional with a background in IT support and a desire to grow within a dynamic energy company. You possess a strong analytical mindset and the ability to translate technical concepts for a variety of users. Your qualifications include:

• A Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• One to three years of experience in an IT call center environment, including hands-on work with incident management software.
• Solid working knowledge of Active Directory, Windows 10, and Office 365.
• Exposure to ITIL service management practices, with a preference for those who hold an ITIL certification.
• Excellent communication skills in English and the ability to work in an on-site, 24/7 environment that may require rotating shifts, including nights, weekends, and holidays.

Why you'll love it here

We believe in taking care of our people, which is why we offer a competitive salary range of $70,000 to $77,000 USD. Beyond the paycheck, we provide a comprehensive benefits package designed to support your health, well-being, and long-term goals:

• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance coverage.
• A 401(k) plan to help you save for the future.
• Generous paid time off and 12 paid holidays.
• Support for your professional growth through tuition reimbursement.
• Maternity and paternity leave to support your family life.
• Additional incentives including a performance bonus, equity, and relocation assistance for eligible candidates.