Technical Support Specialist at Bliq

At Bliq, we are dedicated to shaping the future of smart energy. Our software for home batteries and energy management is expanding rapidly, and we are looking for a motivated Technical Support Specialist to join our mission. You will serve as the primary point of contact for our installation partners, helping them navigate our battery systems, applications, and control software. By providing expert guidance via phone, email, and WhatsApp, you ensure that every installation is a success and that our users receive top-tier support.

Key outcomes

• Act as a primary technical advisor for installers and wholesalers, troubleshooting hardware and software issues to ensure seamless system performance.
• Manage the end-to-end order process for our webshop and wholesale channels to maintain a high standard of customer experience.
• Gather user feedback and collaborate with product owners to drive meaningful improvements to our app, platform, and physical products.
• Develop and share technical expertise by creating training materials, troubleshooting guides, and documentation for both internal teams and external partners.
• Contribute to the continuous optimization of our customer service processes to ensure our support remains efficient and effective.

Requirements

• A minimum of MBO4 level of education or equivalent professional experience.
• A strong passion for technology, specifically regarding home batteries, energy management systems, and software.
• Excellent communication skills in Dutch, both written and verbal, and a professional level of English.
• A proactive, service-oriented mindset with the patience and creativity to solve complex technical problems.
• A hands-on approach to work and a genuine desire to learn about the evolving energy market.
• Previous experience in a technical customer service role is highly valued.
• Basic knowledge of electrical systems and a foundational understanding of coding or software logic is considered a significant advantage.

Compensation

We offer a flexible work environment where you can choose your weekly hours between 24 and 40 hours. Our benefits package includes:

• A competitive monthly salary.
• 25 days of paid time off based on a 40-hour work week.
• An annual learning budget of €1,000 to support your professional development.
• Hybrid work arrangements with the flexibility to work from home or at our office.
• Comprehensive commuter benefits, including allowances for home internet, telephony, and travel.
• A collaborative team culture that encourages initiative and provides space for your personal growth.

How to apply

If you are ready to help us revolutionize the energy sector, we would love to hear from you. Please submit your application to start the conversation. If you have any specific questions about the role, feel free to reach out to us during business hours.