Technical Support Specialist Logistics at Xentral

At Xentral, our mission is to make business software simple, powerful, and accessible for everyone. We are an established tech startup backed by major investors like Sequoia Capital and Visionaries Club, and we are working to define a new SaaS category. By empowering entrepreneurs and e-commerce vendors to automate their resource planning, we help them focus on what truly matters: growing their business. We are a remote-first team spread across Europe, united by a culture that values respect, support, and the unique skills every individual brings to the table.

The role

We are looking for a Technical Support Specialist with a focus on Logistics to join our team on a full-time basis. This is a junior-level position that is fully remote. You will be the go-to expert for our users, helping them navigate our ERP system and solving complex challenges in a fast-paced, digital environment.

Core responsibilities

• Use your expertise in logistics and fulfillment to provide high-quality support to our customers and internal team members.
• Ensure the quality of all ticket responses, maintaining both technical accuracy and professional communication standards across the logistics support team.
• Collaborate directly with our product team to identify common user pain points and contribute to the ongoing improvement of our fulfillment features.

Skills and experience

• Practical experience with logistics and fulfillment processes.
• Hands-on experience as a user or system administrator with ERP or CRM systems, such as JTL-Wawi, actindo, odoo, Navision, or Billbee.
• Previous experience in a B2B support environment.
• Fluency in both English (C1) and German (C2).
• A passion for problem-solving and clear, effective communication with customers via tickets and video calls.

Compensation and benefits

We believe in supporting our employees both professionally and personally. As part of our team, you will have access to the following benefits:

• Remote work flexibility, allowing you to work from anywhere in Europe.
• Flexible working hours to help you balance your professional and personal life.
• A dedicated home office budget to ensure you have the right equipment.
• Generous paid time off policies.
• A learning budget to support your continuous professional growth.
• A mental wellness budget and access to comprehensive mental health support services.

How to apply

If you are ready to help us shape the future of business software, we would love to hear from you. Please submit your application, including your CV or a link to your LinkedIn profile. We look forward to learning more about your personality and the skills you can bring to our international team.