Technical Support Helpdesk at The Critical Update inc

Imagine waking up every day knowing that your work directly empowers small businesses and non-profit organizations to thrive. We are a team deeply committed to integrity, service, and resourcefulness, acting as a trusted technology partner for our clients throughout the Austin metro area. We believe that technology should be a bridge to success rather than a hurdle, and we take pride in being the reliable experts our community counts on. If you are looking for a place where your contributions are valued and you can grow alongside a supportive, tight-knit group, you might be exactly who we are looking for.

The opportunity

We are looking for a Technical Support Helpdesk professional to join our team on a full-time, remote basis. This role is designed for someone who is eager to solve problems and wants to be a true partner to our clients. You will be the go-to person for a wide variety of technical challenges, ensuring that our clients can focus on their own missions while we handle the complexities of their IT infrastructure. We value long-term commitment and are looking for a dedicated teammate who wants to build a lasting career with us.

A day in the life

• You will manage routine end-user support requests, helping people navigate their daily technical hurdles with patience and clarity.
• You will tackle diverse projects such as virus cleanups, data recovery efforts, and cloud migrations to keep our clients secure and efficient.
• You will handle hands-on network tasks, including cabling projects or assisting clients with office moves to ensure their connectivity is seamless.

Who you are

You are a junior-level professional with a passion for technology, data, cloud systems, and network infrastructure. You communicate fluently in English and possess a natural aptitude for support. Because we are a highly relational company, we look for individuals who are resourceful and value the spirit of being a supportive teammate. Please note that our hiring process includes a questionnaire, which takes about an hour or two to complete, to help us understand how your unique skill set aligns with the needs of our clients before we move forward with an interview.

Why you'll love it here

We offer a compensation range of $37,000 to $46,000 per year, reflecting our commitment to rewarding your skills and experience. Beyond the base pay, we provide a comprehensive benefits package designed to support your well-being and professional growth. You will enjoy the freedom of remote work, the stability of profit sharing, and the balance provided by our flexible hours.