Technical Support Engineer at BaxEnergy

We are a forward-thinking company operating at the intersection of technology and renewable energy. Our mission is to provide robust software solutions that empower our clients to manage their energy systems more effectively. We pride ourselves on fostering a collaborative, innovative environment where every team member has the chance to grow and make a real impact. If you are passionate about solving complex technical challenges and want to help us drive the future of sustainable energy, we would love to meet you.

About the Role

We are currently looking for a Junior Technical Support Engineer to join our team for an internship. In this on-site position, you will report directly to the Head of Technical Support. You will serve as the primary contact for our customers, helping them navigate our software solutions and ensuring their systems run smoothly. This is a great opportunity to gain hands-on experience in a fast-paced environment while contributing to both our daily operations and long-term service improvements.

Key Responsibilities

• Identify and resolve software issues to ensure our clients experience minimal downtime.
• Create and maintain technical documentation, including FAQs and user manuals, to build a comprehensive knowledge base.
• Partner with our engineering and project management teams to address specific client needs and relay feedback for future product enhancements.

Requirements

To be successful in this role, you should possess a solid technical foundation and a genuine desire to help others. We are looking for the following qualifications:

• A Bachelor’s degree in Computer Science, Engineering, or a closely related technical field.
• Strong problem-solving and troubleshooting abilities, with a keen eye for detail.
• Excellent communication skills, as you will need to explain complex technical concepts to a variety of users.
• A collaborative mindset and the ability to work effectively within a team.
• While not required, prior knowledge of renewable energy systems, monitoring platforms, or control solutions is considered a significant plus.

Location

This position is based on-site in Italy.

Compensation and Benefits

We believe in investing in our people and providing a supportive workspace. As part of our team, you will enjoy:

• A dynamic, people-oriented work environment that emphasizes teamwork.
• Clear pathways for professional development and career growth.
• Access to internal training programs focused on both reskilling and upskilling.
• The opportunity to engage with our international client base.
• A modern office space featuring amenities such as a fitness and relaxation area, a video game room, a bar and restaurant, parking facilities, and high-quality IT equipment.