Technical Support Consultant (Poland) at SupportYourApp

Are you passionate about the tech industry and ready to join a global leader in Support-as-a-Service? At SupportYourApp, we provide secure technical and customer support for companies around the world. Since 2010, we have grown into an industry leader with seven hubs globally, serving clients in over 30 countries and communicating in more than 60 languages. We pride ourselves on our People First management approach, where we treat our team members with the same level of care and dedication that we provide to our clients. We are looking for a talented individual to join our team in Poland as a Technical Support Consultant.

What you'll be doing

• You will deliver exceptional technical support to our customers through various channels, including phone, chat, and email, while ensuring all interactions meet our defined service level agreements.
• You will act as a primary point of contact for clients, helping them connect their payment service providers to our products and troubleshooting any connection errors that arise.
• You will maintain accurate and detailed records of all customer interactions and resolutions within our support ticketing system to ensure high levels of satisfaction.

What you'll bring

To be successful in this role, you should possess a strong technical background and a customer-focused mindset. We are looking for the following qualifications:

• At least 3 to 5 years of experience in a technical support or desktop support role.
• Fluency in English, with at least a C1 level in both written and spoken communication.
• Proven understanding of the payments ecosystem and the ability to troubleshoot effectively using database tools.
• A responsible, customer-oriented attitude and excellent interpersonal skills.
• Experience with SQL, MongoDB, Tableau, Snowflake, and Postman will be considered a significant advantage.

What you'll get

We are committed to fostering a supportive and inclusive environment where you can grow your career. As part of our team, you will enjoy the following benefits:

• The flexibility of working fully remotely from your home office.
• A strong emphasis on maintaining a healthy work-life balance.
• Access to paid intensive training and a structured probation period to help you succeed.
• Opportunities to earn bonuses for referring friends to our team.
• An inclusive international environment with responsive management dedicated to your long-term professional development.