Technical Services Manager, Fleet
70k - 120k USD
Remote
Full Time
#Customer Management
#Software Deployment
#Hardware
#Networking Concepts
#Software Products
At Axon, we are dedicated to our mission of protecting life. We build a comprehensive ecosystem of devices and cloud software designed to address the most critical safety and justice challenges facing society today. As a Technical Services Manager for our Fleet division, you will join us in a full-time, remote capacity to serve as a key point of contact for our customers. This role is perfect for someone who enjoys being on the move, as it requires 100% domestic travel to manage the implementation of our advanced Fleet solutions. You will take ownership of the deployment process, ensuring that our technology is integrated seamlessly for the agencies that rely on us.
Responsibilities
- Coordinate directly with customers to execute field commissioning tests and ensure all hardware and software are functioning as intended.
- Create detailed network diagrams and documentation to support the effective design and planning of communication systems.
- Provide comprehensive training to both technical and non-technical customer staff, as well as third-party contractors, on the proper installation and operation of our Fleet product suite.
Requirements
We are looking for a mid-level professional who is comfortable working independently while maintaining a strong connection to our team. You should possess the following qualifications:
- At least 3 years of experience in advanced computer network implementation, including work with Windows operating systems, hardware configurations, and software applications.
- A solid understanding of networking concepts, including LAN, WAN, VPN, and IP-based Ethernet networks.
- Practical experience with Cradlepoint routers, including NCOS and NetCloud, is essential.
- Familiarity with 12-volt electronics, DC circuit theory, and basic wiring diagrams is highly preferred.
- Professional certifications such as A+, Network+, or ASE Electronics are considered a strong plus.
- You must be able to work remotely and reside within a reasonable distance of a major airport to facilitate your weekly travel requirements.
What we offer
We believe in rewarding our team members for their hard work and dedication. Our compensation package for this role includes a base salary range of USD 70,000 to USD 110,000, with total on-target earnings ranging from USD 77,000 to USD 120,000 depending on your specific market and experience level.
In addition to your salary, we provide a robust benefits package designed to support your physical, financial, and emotional well-being:
- Medical, dental, and vision insurance plans.
- A 401k retirement plan with an employer match.
- Generous paid time off.
- Support for remote work arrangements.
