Technical Customer Support Advocate (Europe) at Typeform

At Typeform, we are redefining how businesses collect data. We provide a platform that helps over 150,000 organizations gather information through engaging forms, surveys, and quizzes. Our tools are designed to be both visually striking and effortless to use, resulting in 500 million responses every year. We integrate seamlessly with essential software like Slack, Zapier, and Hubspot, and we are looking for a dedicated Technical Customer Support Advocate to join our remote team in Europe.

You will join a diverse, global support organization that values taking ownership, acting with speed, and leading with empathy. We are a team that embraces experimentation and transparent communication, and we are looking for someone who is eager to help our customers build better relationships through our technology.

Key outcomes

• Provide expert guidance to users regarding our APIs, embeds, and integrations.
• Engage with customers through various channels, including asynchronous video, email, and chat.
• Collaborate with our product and engineering teams to troubleshoot bugs, report incidents, and drive product improvements.
• Act as a product expert, offering training and inspiration to help users maximize the value of our entire portfolio.
• Partner with Customer Success Managers to assist users during their onboarding phase.
• Maintain high standards for data management, tagging, and tracking to ensure efficient support operations.
• Support our broader brand portfolio by assisting partner products when necessary.

Requirements

• At least 2 years of experience in a customer support role within a SaaS environment.
• Strong technical proficiency, specifically with APIs, embeds, plugins, integrations, and analytics tracking tools.
• A proactive mindset with the ability to take ownership of complex problems and improvise solutions.
• Excellent written and verbal communication skills in English.
• The ability to multitask and prioritize effectively in a fast-paced environment.
• A confident, outgoing, and humble approach to customer interactions.
• The capability to work 100% remotely with a reliable workspace and internet connection for high-quality video communication.

Preferred qualifications

• Completion of coding courses or classes focused on modern JavaScript, React, or other web-based languages.
• Prior experience creating video tutorials for users.
• Experience working with early-stage products in a startup environment.

Compensation

We offer a fully remote work environment that allows you to integrate your professional responsibilities with your lifestyle.

How to apply

If you are passionate about technology and dedicated to delivering exceptional customer experiences, we invite you to apply to join our team. We look forward to reviewing your application and learning more about how you can contribute to the future of communication at Typeform.