Technical Account Manager at iVerify

At iVerify, we are pioneering the field of mobile threat hunting. As the first organization dedicated to protecting mobile devices with the same rigor applied to traditional corporate endpoints, we address a critical gap in the security market. Our mission is to harmonize robust security with user privacy, providing essential protection for everyone from frontline activists to enterprise teams. We are backed by respected venture capital firms and are building a solution that users can trust with their most sensitive information.

We are seeking a Senior Technical Account Manager to join our team on a full-time, remote basis. This role is open to candidates located in the United States or Canada within the Eastern Time zone, or those based in the United Kingdom. You will serve as the primary technical partner for our enterprise and public sector clients, ensuring successful deployments and long-term product adoption.

Key outcomes

• Manage the end-to-end technical lifecycle for a portfolio of accounts, from initial onboarding through renewal.
• Oversee complex deployments, including MDM/UEM configuration, identity integrations, and rollout strategy.
• Conduct regular health checks and technical reviews to identify and resolve adoption gaps.
• Collaborate with our Threat Ops team to provide expert guidance on detected threats and containment strategies.
• Partner with our product and engineering teams to translate field intelligence and customer requests into actionable roadmap items.
• Develop and maintain high-quality technical documentation, such as integration guides and operational runbooks.
• Triage and manage technical escalations to ensure timely resolution in partnership with support staff.
• Support our Account Executives during expansion and renewal discussions by providing technical validation for new use cases.

Requirements

• At least 5 years of experience in a customer-facing technical capacity, such as a Solutions Architect, Sales Engineer, or Technical Account Manager within the enterprise software or security sectors.
• Deep expertise in mobile device management platforms like Intune, Jamf, Workspace ONE, or Hexnode.
• Strong understanding of mobile supervision, enrollment strategies, and BYOD architecture.
• Solid grasp of the cybersecurity landscape, including mobile-specific threats and the integration of mobile security into broader stacks like SIEM, SOAR, and XDR.
• Exceptional technical writing abilities for creating clear, professional documentation.
• Proven ability to manage multiple priorities and communicate effectively with security architects and executive stakeholders.
• Fluency in English and the ability to travel for onsite workshops and business reviews.

Preferred qualifications

• Prior experience with mobile threat defense or endpoint security products in production environments.
• Familiarity with the competitive landscape, including solutions from Lookout, Zimperium, or Microsoft.
• Experience navigating regulatory frameworks such as GDPR, FedRAMP, CMMC, or NIS2.
• A background supporting clients in government, defense, financial services, or cybersecurity.

Compensation

We offer a remote work environment that supports flexibility and professional growth.

How to apply

If you are passionate about mobile security and eager to help us protect users worldwide, we invite you to submit your application. We look forward to reviewing your experience and discussing how you can contribute to our mission at iVerify.