Team Member Support Specialist at Centria Autism

At Centria Healthcare, we believe every child deserves a bright future. Since our founding in 2009, we have dedicated ourselves to helping children with Autism Spectrum Disorder reach their full potential through evidence-based interventions. Today, we operate across 13 states, utilizing sophisticated data-driven analytics and a team-based care model to support tens of thousands of families. We are looking for a dedicated professional to join our team and help us maintain the high quality of support that our staff relies on every day.

The opportunity

As a Team Member Support Specialist, you will serve as a vital resource within our support center. This full-time, hybrid role is designed to provide comprehensive guidance to our employees across various time zones. You will be the first point of contact for resolving technical and operational issues, ensuring that our team members have the tools and information they need to focus on their important work. Your efforts will directly contribute to our mission by keeping our internal operations running smoothly and efficiently.

A day in the life

• You will manage incoming helpdesk calls and tickets, ensuring every request is documented and tracked using our service desk software.
• You will provide hands-on assistance to team members, helping them navigate software programs and resolve technical hurdles to meet their daily goals.
• You will actively contribute to the growth of our support operations by identifying process improvements and assisting in the implementation of new company policies.

Who you are

You are a senior-level professional with a passion for delivering exceptional customer service. You communicate clearly in English and have a knack for explaining complex technical information in a way that is easy for others to understand. Your background includes:

• An associate degree or higher.
• Strong technical proficiency with Windows, macOS, and iOS environments.
• Experience working with Microsoft Suite, G Suite, and HRIS systems.
• A proven track record in a helpdesk or call center environment, preferably with experience using ticketing systems.
• The ability to handle multiple tasks with high attention to detail and a commitment to error-free work.

Why you'll love it here

We value the hard work of our team members and offer a collaborative environment where you can truly make an impact. This position offers a competitive pay range of $50,000 to $54,000 annually. Additionally, you will benefit from our hybrid work model, which provides the flexibility to balance your time between the office and home.