Team Lead Demand Integrations at Cint

The Opportunity

Cint is looking for a Team Lead for our EMEA & APAC Demand Integrations Team, reporting directly into our global lead. This role will see you supporting selected high profile customers, coordinating with internal stakeholders across various departments and regional leads while leading a small, highly specialized team of integration consultants in various locations. 

The Demand Integrations team's mission is to support our customers with technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations. 

As the Lead for EMEA and APAC, you will be responsible for the EMEA/APAC customers and their successful API integrations, the success of your team, and the success of the company overall. 
Additional metrics for every Lead are the health of the customer’s integration, the growth of the customer, and the speed to launch for every new customer. 

The regional leads work closely with the Customers Success teams, Account Management teams and also the stakeholders on our R&D team while also aligning globally with their North American counterparts. 

Candidates with a can-do attitude, a focus on people, mentoring, and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team.
Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported. 

This position is focused on our customers in the EMEA & APAC region and therefore requires the candidate to support and be flexible with these time zones. 
Remote working is fully supported as the team operates globally with various locations (and remotely). Travel for customer visits and internal team events may be required.
 

The Team

The Demand Integrations team is part of the overall Customer Experience Organisation. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams. 
We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard.

The Demand Integrations team supports customers globally. 
Team members are located in various US and European cities as well as in India. 
Our team supports three main areas: Cint’s Marketplaces, Measurement and Data solutions, and Optimization & Health.

What You Will Do

• Be the go-to person for internal stakeholders for all initial queries and/or escalations for EMEA/APAC
• Support your team on any queries and/or escalations
• Build relationships with other departments and key stakeholders internally
• Support your team’s growth and continuous learning
• Be a role model for creativity and a solution oriented mindset
• Manage internal changes and support your team and customers through it
• Have a clear understanding of your region’s customers, their needs, cultural differences and challenges
• Have a clear understanding of your region’s performance and opportunities 
• Build and manage relationships with customers in your region to drive the health and growth of your customer’s integrations
• For your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needs 
• Be able to provide technical guidance to customers during all phases of their integration life cycle
• Collaborate with other departments on process changes and the rollout of it
• Create team and/or company relevant internal documentation 
• Be able to recommend improvements to APIs internally and to your customers
• Investigate and resolve customer issues in a timely and professional fashion
• Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value proposition
• Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
• Practice superior time management self-discipline to work independently