Team Lead - Client Solutions Engineering at TrustYou

At TrustYou, our mission is to make guests happy by turning client feedback into actionable insights. We provide a robust suite of tools, including our Customer Experience Platform, Customer Data Platform, and chatAI, which help businesses build trust and make informed decisions. We are a diverse, international team that thrives on a test and learn culture, and we are looking for someone who shares our passion for innovation to join us in our mission.

About the Role

We are searching for a Team Lead for Client Solutions Engineering to join us on a full-time basis. In this role, you will guide a team responsible for building custom, client-specific features on top of our SaaS platform. You will work closely with our Enterprise Services, Client Success, and Product teams to deliver high-quality results for our largest clients, while also partnering with our Director of Engineering to mentor and empower a team of up to 8 engineers.

Key Responsibilities

• Lead the delivery of tailored solutions for our clients by planning projects, estimating timelines, and managing stakeholder expectations.
• Provide hands-on technical support to your team, focusing on database maintenance, automation scripts, and exploratory data analysis.
• Collaborate with our product teams to suggest new platform features and define the requirements needed to bring them to life.

Requirements

To be successful in this position, you should bring the following qualifications and experience:

• Over 8 years of experience in the IT industry, including at least 2 years in a team lead capacity for fixed-budget projects.
• Strong proficiency in Python, database management, query optimization, and indexing.
• Deep understanding of Agile and Lean methodologies, software architecture, and project planning.
• Proven ability to manage people, including mentoring, performance reviews, and professional development.
• Fluency in English and experience in a customer-facing role.

Location

This position is based in Romania and operates in a hybrid work environment.

Compensation and Benefits

We believe in supporting our employees both professionally and personally. By joining our team, you will have access to the following benefits:

• Flexible working hours to help you maintain a healthy work-life balance.
• A remote-friendly culture with support for your home office setup.
• Dedicated opportunities for professional development, including six days specifically for learning and coaching.
• A bonus vacation day to enjoy your favorite travel adventure.
• Regular team events, both virtual and in-person, to celebrate our collective success.