Systems Support Engineer
Hybrid
Full Time
#Technology
#Technical Support
#Microsoft Teams
#Google Workspace
#Microsoft
#Active Directory
#Windows 10
#MacOS
#AWS
#Azure
#Google Cloud
At Centerfield, we specialize in supercharged customer acquisition. We provide outcome-based digital marketing solutions and create personalized omnichannel experiences for many of the world’s most prominent brands. By leveraging our proprietary Dugout platform, we help residential service, insurance, e-commerce, and B2B companies acquire customers at scale. Our digital brands, including Business.com and BroadbandNow.com, engage over 150 million in-market shoppers every year. Headquartered in Silicon Beach, we are proud to be recognized as a Best Place to Work in Los Angeles, and we are looking for talented individuals to join our growing team.
About the Role
We are seeking a Systems Support Engineer for a full-time, mid-level position. In this role, you will provide advanced technical support, manage complex incidents, assist with hardware and software configurations, and lead user training sessions. You will play a vital role in maintaining our systems, creating detailed documentation, and collaborating with our broader IT team to enhance our infrastructure. This is a great opportunity for a professional with strong problem-solving abilities and a commitment to excellent customer service.
Key Responsibilities
- Analyze business requirements to determine and implement the most effective technical solutions.
- Manage and maintain audio-visual setups for meetings using Zoom and Microsoft Teams.
- Provide comprehensive support for administrative consoles, including Microsoft 365, Google Workspace Enterprise, Entra ID, SharePoint, and OneDrive.
Requirements
- Three to five years of experience in a helpdesk, support engineering, or IT support specialist role.
- A technical school degree or a Bachelor’s degree in computer science is preferred, though equivalent work experience is also welcome.
- Demonstrated expertise in managing Microsoft Intune and Entra ID.
- Strong proficiency with Active Directory, Windows 10/11, MacOS, and iOS.
- Experience using Jira Service Desk or similar ITSM portals.
- Ability to lift up to 40 lbs and flexibility to accommodate occasional off-hour maintenance or on-site project needs.
Location
This position is based in the United States, specifically operating out of our Los Angeles headquarters.
Compensation and Benefits
We are pleased to offer a hybrid work schedule to support a healthy work-life balance.
Centerfield
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Company Size
1001-5000
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