Systems Developer at Trueplatform

At True, we operate as a global platform dedicated to optimizing value creation. We are proud to be one of the fastest-growing organizations in the talent advisory sector, where we focus on placing executive talent, assessing leaders, and building inclusive networks. By leveraging innovative technology, we help our clients-ranging from high-growth brands backed by venture capital to established public organizations-advance their most important talent priorities. With a presence across North America, EMEA, and APAC, our team is committed to the belief that doing good is the best way to do well. We prioritize our culture and treat people with respect, which has earned us recognition as a top workplace and a position as the sixth-largest firm in our industry.

About the Role

We are looking for a Systems Developer to join our team in a full-time, mid-level capacity. Reporting to the Senior Director of IT, you will serve as a vital resource for both internal and external stakeholders. This position is perfect for someone who thrives in a fast-paced environment and is eager to provide high-level technical support while helping to mentor junior team members. You will play a significant role in streamlining our internal processes and ensuring that our technical operations run smoothly.

Key Responsibilities

• Diagnose and resolve complex technical issues by providing advanced solutions and guidance to stakeholders.
• Analyze IT ticket data and resolution metrics to identify workflow gaps and propose meaningful process improvements.
• Mentor and train junior team members on technical procedures, escalation protocols, and best practices.

Requirements

To be successful in this role, you should possess a strong blend of technical expertise and interpersonal skills. We are looking for candidates who meet the following criteria:

• A Bachelor's degree in IT, Business, or a related field, or equivalent professional experience.
• Three to five years of experience in a technical support or customer service environment.
• Proven proficiency with ticketing systems, Salesforce, and Google Applications.
• Strong project management capabilities and a self-starter mindset.
• Excellent communication skills and the ability to remain calm and effective under pressure.
• Experience working with Apple products and supporting SaaS platforms is highly preferred.
• Relevant certifications such as CompTIA A+, CCNA, or ACSP are considered a plus.

Location

This position is remote and can be performed from anywhere.

Compensation and Benefits

We believe in supporting our employees with a flexible work environment. This role offers the opportunity for remote work, allowing you to balance your professional and personal life effectively. We are also committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process to ensure everyone has the opportunity to succeed.