
System Administrator - Fuel Card
On-site
Full Time
#Technology
#Management
#Maintenance
#Software
#Hardware
#Customer Service
#Ticketing Systems
#Data
Principal Responsibilities:
- Complete Management of Fuel Card platform.
- Report on all activities on a monthly basis to the direct reporting line and to the account manager.
- Build long-term engagement with our customers through trust and rapport;
- Serve as a conduit for customer feedback impacting business improvement;
- Delegate Tasks and set deadlines (make sure that SLAs are met or exceeded);
- Printing, encoding and issuing of smartcards;
- Software loading and hardware maintenance of Point of Sale terminals (POS);
- Report extraction and printing as per client requests;
- Maintenance of Fuel Card Platform infrastructure (POS, Card reader, printer among others);
- Support in system deployment in new stations;
- Regular generation of transaction files;
- Regular printing of statements related to card system;
- Printing of statements on a regular basis;
- Ensuring timely planning and delivery of all scheduled reports to our customers whilst ensuring quality;
- Maintain a high degree of customer service for all support queries;
- Understand and qualify the customer’s requests and record cases in ticketing systems;
- Provide appropriate solutions, information, or incidents resolution actions to the customer;
- Perform data back-ups as and when required;
- Ensuring that any complaints are responded promptly by taking ownership and responsibility of customer’s enquiries efficiently;

Expand Technology (Holding) Ltd
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