System Administrator - Fuel Card at Expand Technology (Holding) Ltd

Imagine a workspace where technology meets the pulse of daily operations. We are a team dedicated to keeping essential infrastructure running smoothly, and we are looking for a Senior System Administrator to take the lead on our Fuel Card platform in Mali. Our mission is built on reliability and trust, ensuring that every transaction and interaction helps our customers move forward with confidence. We value the technical expertise and the human connection that keeps our systems stable and our clients satisfied.

The opportunity

In this full-time, on-site role, you will be the primary steward of our Fuel Card platform. You will bridge the gap between complex technical maintenance and high-quality customer service. Your work ensures that our hardware and software systems function seamlessly, which directly impacts the daily experience of our clients. By managing the platform infrastructure and coordinating with our account managers, you will play a vital role in our ongoing business improvement and operational success.

A day in the life

• You will oversee the entire lifecycle of our Fuel Card platform, which includes everything from encoding smartcards to managing the software and hardware maintenance of our Point of Sale terminals.
• You will act as the primary point of contact for customer support, using our ticketing systems to qualify requests, resolve incidents, and ensure that every complaint is handled with care and efficiency.
• You will take charge of data integrity and reporting, which involves generating transaction files, performing regular system backups, and delivering high-quality statements to our clients on a consistent schedule.

Who you are

You are a seasoned professional with a deep background in technology and system management. You understand the importance of hardware and software maintenance, and you are comfortable working in a fast-paced environment where data accuracy is paramount. Because you will be working closely with our clients, you possess excellent customer service skills and the ability to build long-term rapport. You are fluent in English, and you have a proven track record of delegating tasks effectively to ensure that all service level agreements are met or exceeded.

Why you'll love it here

Joining our team means becoming part of a group that values ownership and professional growth. You will have the chance to make a tangible impact on our infrastructure and our customer relationships every single day. We provide a collaborative environment where your technical skills in data management and system maintenance will be put to good use, helping us maintain the high standards our customers have come to expect.