Support Specialist at Picqer

At Picqer, we believe that fanatical support is just as vital to our success as the software we build. For the past 12 years, we have been helping web stores and fulfillment companies run their warehouses professionally. We are currently processing 10 percent of all web shop orders in the Netherlands, and our team of 30 people is growing quickly. We pride ourselves on a culture of freedom and responsibility, where every team member plays a key role in our collective success. We are now looking for a new team member to join our support department and help us continue providing the high-quality, personal service our users expect.

About the Role

We are seeking a Support Specialist to join us on a part-time basis. In this role, you will act as a primary point of contact for our B2B customers, primarily assisting them via email. This is not a standard call center position. Instead, you will provide meaningful advice, solve complex problems, and help our users optimize their warehouse processes. You will work within a collaborative, nine-person support team that values empathy, clear communication, and a proactive approach to customer success.

Key Responsibilities

• Act as a dedicated point of contact for our users, providing thorough solutions and expert advice on our software and warehouse workflows.
• Take a proactive approach to customer service by identifying potential issues before they arise and suggesting improvements to our help documentation or software features.
• Collaborate with your teammates to ensure high-quality support, which includes participating in an on-call rotation for urgent matters outside of standard office hours.

Requirements

• At least 1 year of professional experience in customer service, support, or customer success within a software or technology company.
• A tech-savvy mindset with the ability to learn new technologies and concepts quickly.
• Strong communication skills, a high level of self-reflection, and a genuine desire to keep learning.
• A proactive, result-oriented approach to problem-solving and a strong sense of ownership.
• Proficiency in English.
• Familiarity with the e-commerce landscape is considered a significant advantage.

Location

This is a remote position, and you are welcome to work from anywhere.

Compensation and Benefits

The salary for this position is 53,300 USD per year. In addition to your salary, we offer the following benefits:

• The flexibility of remote work and a flexible work location.
• Paid time off to ensure you maintain a healthy work-life balance.
• A dedicated budget for professional development to help you grow your skills.