Support Engineering Student Assistant
Hybrid
Part Time
#Support
#Health Care
#SaaS
#Customer Service
#Troubleshooting
#Documentation
#Communication
#Collaboration
At Lenus, we are on a mission to make the world a healthier and happier place. Founded in Denmark in 2016, we have grown into a global health technology leader that empowers coaches to scale their businesses through our innovative software. With a team that has expanded to over 300 employees across numerous international offices, we are looking for a curious and service-minded Support Engineering Student Assistant to join our Copenhagen team. If you are eager to learn how a fast-growing SaaS company operates while helping us support our products, we would love to meet you.
What you'll be doing
- Serve as the primary point of contact for coaches and clients, answering their product questions and resolving concerns.
- Troubleshoot technical issues and document solutions, escalating complex problems to our Engineering team when necessary.
- Collaborate with our Product and Customer Success teams to share feedback and improve the overall user experience.
What you'll bring
We are looking for a student who is ready to learn and take ownership of their tasks. You should be comfortable working in a hybrid environment for 15 to 20 hours per week. We value the following qualities:
- Strong communication skills in both English and Danish.
- A genuine passion for customer service and a natural curiosity for technology.
- A structured, reliable approach to work and a collaborative spirit that thrives in a team setting.
- An eagerness to develop your skills in troubleshooting and documentation within a dynamic health tech environment.
What you'll get
Joining our team means you will be supported by experienced colleagues as you build a strong foundation for your future career. You will also enjoy the following perks:
- Flexible working hours that respect your study schedule.
- A hybrid work setup with the option for remote work.
- Access to regular team gatherings, company retreats, and social events.
- Comprehensive insurance through AP.
- Daily office amenities, including healthy snacks and drinks.
- A dog-friendly office environment.
- Necessary hardware, including a MacBook, to help you succeed in your role.
- Structured development opportunities with regular feedback sessions.
