Support Engineer at Syndigo

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.

Basically, we're the accurate data behind how people feel when they shop online with confidence!

We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!

Syndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. The company provides descriptive product and nutritional information, images and other digital media, powered by deep analytics to empower engaging brand experiences online and in store. Through Syndigo’s integrated platform clients can publish, manage, syndicate and audit product content across the largest trading network of brands and recipients in the world.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Providing first responder support for production issues. Monitoring dashboards and logs for indicators of concern.
• Gauging and providing performance analysis of Syndigo customer facing systems.
• Providing software application support working alongside engineering teams bridging the gap between support and engineering.
• Work with support team to review and investigate problems in the code and data driving the customer experience.
• Work with DBA team for analysis on backend concerns around SQL and other data storage mechanisms.
• Work collaboratively with Architects, System Engineering, Quality Assurance, Design Analysts and Project Management.
• Build and create dashboards and tooling to automate repetitive needs around monitoring and support requests.
• Assist in training support personnel and provide tooling to help triage and solve problems.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• A bachelor's degree in computer science, information technology, or similar.
  • And/or coding bootcamp/codecamp accelerated learning program encouraged.
• Experience as a support engineer a plus.
• Knowledge C#, .NET, and browser/networking communication based triage/debugging.
• Exceptional ability to prioritize and diagnose problems.
• Experience in resolving customer queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to developers.
• Ability to keep up with innovation in application design.
• Exceptional written and verbal communication skills.

#LI_Remote

Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.