Support Engineer at Preservica

At Preservica, we are transforming how organizations protect their digital assets. As a global leader in digital preservation, our award-winning software is trusted by major archives, libraries, museums, government agencies, and private corporations worldwide. We are currently looking for a motivated Support Engineer to join our team in the United Kingdom. If you have a passion for solving complex technical challenges and a commitment to customer service excellence, we would love to have you help us maintain our growth and support our diverse user base.

Key outcomes

• Provide comprehensive remote support for our cloud-hosted and on-premise solutions, focusing primarily on customers across the UK and Europe.
• Manage complex technical problem-solving, including issue replication and root cause analysis.
• Build and maintain strong relationships with both technical and non-technical users through clear and effective communication.
• Collaborate across internal teams to ensure customer issues are addressed promptly and professionally.
• Balance multiple priorities and tasks while maintaining a high level of organization and attention to detail.

Requirements

• Proven experience in enterprise technical support or as a technical engineer within a SaaS environment.
• Practical knowledge of supporting cloud-based applications.
• Familiarity with web and Java application technologies, such as Apache, Tomcat, and web services.
• Experience troubleshooting network technologies.
• Proficiency with databases, APIs, and scripting languages like Python and SQL.
• Experience with M365 and SharePoint administration.
• Excellent verbal and written communication skills in English.
• A self-motivated approach with the ability to work effectively both independently and as part of a team.

Preferred qualifications

• Prior experience working with XML.

Compensation

We provide a competitive salary and a comprehensive benefits package. Our team members also benefit from a hybrid work model. We are deeply committed to your professional growth and offer tailored career development, including an annual training allowance that you can use to learn new technologies, refine your soft skills, or pursue professional certifications.

How to apply

If you are ready to take your career to the next level and make a meaningful impact on our customers, please submit your application to join our team. We look forward to hearing from you.