Support Engineer II at ScientiaMobile

We are looking for a dedicated Support Engineer II to join our team in India. Our organization focuses on delivering high-quality technical solutions, and we pride ourselves on maintaining a strong connection with our customers. As a mid-level professional, you will play a vital role in our daily operations by managing technical inquiries and ensuring that our users receive the assistance they need to succeed with our products.

Key outcomes

• Act as the main contact for all incoming customer support requests.
• Manage and resolve inquiries through our internal ticketing system and other support platforms.
• Develop a deep understanding of our product suite to effectively reproduce, investigate, and escalate technical issues.
• Take full ownership of customer problems and see every resolution through to completion.
• Provide timely responses to our global user base while collaborating effectively with your teammates.
• Translate complex technical concepts into clear language for a variety of audiences.
• Contribute to our internal knowledge base by assisting with documentation and team training efforts.
• Apply industry best practices to ensure that our service delivery consistently exceeds customer expectations.

Requirements

• Proven experience in a technical support or customer service role.
• Strong proficiency in English, both written and verbal.
• Technical aptitude with the ability to investigate and troubleshoot software issues.
• Experience working with ticketing systems and internal support tools.
• A commitment to maintaining high standards of communication when interacting with internal and external stakeholders.
• The ability to work on-site at our India location.

How to apply

If you are interested in this position, please submit your application through our official portal. We look forward to reviewing your background and discussing how your skills can contribute to our support team.