Staff Analytics Engineer at Crisis Text Line

At Crisis Text Line, we believe in a world where no one has to face their darkest moments alone. We provide free, 24/7 mental health support by connecting people in need with trained volunteers through our innovative text-based platform. Our mission sits right at the intersection of empathy and technology, and we are looking for a talented individual to help us scale that impact globally.

Role at a glance

We are seeking a Staff Analytics Engineer to join our team on a full-time, remote basis. This is a senior-level position open to candidates located anywhere in the United States, specifically within our eligible hiring states. You will play a critical role in shaping our data strategy and building the products that help us measure and improve our crisis intervention efforts worldwide.

Your impact

• Define and architect performant, scalable data models within our warehouse to support complex analytical needs.
• Collaborate cross-functionally with Product, Design, and Engineering teams to transform raw data into compelling stories that illustrate how we are scaling mental health support.
• Partner with our Platform and Data Engineering teams to build robust, scalable integrations that feed our data lake and drive actionable insights.

What you'll need

• At least 4 years of experience querying and modeling data using SQL.
• At least 2 years of professional experience using Python for data analysis and data science tasks, including proficiency with libraries like pandas, numpy, and matplotlib.
• At least 2 years of experience building data models specifically for dashboarding tools such as Looker, Tableau, or PowerBI.
• Strong familiarity with distributed computing systems like Spark and orchestration tools like Airflow or Databricks Workflows.
• Proficiency with version control systems like Git and a solid understanding of CI/CD practices.
• A proactive mindset with the ability to influence strategy and align stakeholders around data-driven trends.
• A stable, high-speed internet connection to ensure seamless collaboration in our remote environment.

Perks and compensation

The annual salary range for this position is $136,000 to $178,000. We are proud to offer a comprehensive benefits package designed to support your holistic well-being, including:

• Medical, dental, and vision insurance for you and your family at no cost.
• 401k retirement planning options.
• Generous paid time off and flexible working hours.
• Dedicated professional development opportunities to help you grow your career.
• A culture that prioritizes remote work and work-life balance.