Sr. Engagement Manager at ScienceLogic

What we’re looking for…

ScienceLogic is looking for a Sr Engagement Manager to serve as the primary interface between our customers, and our ScienceLogic subject matter experts throughout the lifecycle of a ScienceLogic Customer Journey. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. The Engagement Manager role will work directly with our forward-thinking customers to deliver exceptional IT management solutions to successfully meet and exceed their business drivers. A successful Engagement Manager will establish long-standing relationships with both leadership and technical experts at these organizations to develop deep partnerships and ensure the alignment of critical milestones throughout the journey. Do you have high energy, an innovative spirit, and a strong customer consulting management skills with a focus in delivering strategic and tactical initiatives? Then read on...

Who we are…

The Customer Experience team is composed of groups of highly intelligent and innovative Engineers and Engagement Managers dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.

What you’ll be doing…

• As a Senior Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate.
• Deliverables will include implementing new projects and managing and navigating the customers during these projects and throughout their journey.
• Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the engagement.
• Provide weekly/monthly, quarterly updates to the customer and internal executive teams.
• Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort and influence the engagement's direction.
• Develop and present the value proposition to the customer as part of the initiative and on-going collaboration.
• Manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• Work closely with Sales to deliver value in the post sales process.
• Create detailed project plans which identify the activities and resources needed to successfully complete each engagement.
• An average of 20% travel to prospects, customers, and partners.
• Manage mid to large size clients, mentor less experience engagement managers on processes and how to handle difficult internal and external situations.

Qualities you possess…

• A bachelor's degree in computer science/engineering or equivalent work experience.
• Proven experience with managing the implementation of enterprise level network management or application performance products.
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
• Excellent written and verbal communication skills.
• Determines the objectives and key metrics upon which the project will be evaluated and tracked for progress.
• Ability to execute and monitor the progress of each project and make adjustments as necessary to ensure the successful completion of the deal/project.
• Ability to develop functional working relationships with key stakeholders to delegate action items and effectively lead project teams.
• Self-motivated and able to work both independently and with a team on multiple engagements/projects.
• Strong project management skills with the ability to prioritize competing project timelines.
• Provide leadership and direction for prospects and customers regarding ScienceLogic product suite.
• Effective team player/leader.
• 5+ years of experience in enterprise class infrastructure software.
• 10+ years of experience management-related experience.
• 10 year record of accomplishment of successful project management experience.
• Strong knowledge of Microsoft Excel, Project, and Vision.
• PMP certification desired.

Benefits Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com