Solutions Engineer at Chatmeter

Since 2009, Chatmeter has been at the forefront of helping businesses understand their customers by analyzing billions of reviews and social media mentions. We empower Fortune 5000 companies across more than 40 industries to make data-driven decisions that boost revenue and improve local search rankings. As a fast-growing, award-winning team recognized on the Inc. 5000 and SaaS 1000 lists, we pride ourselves on a culture that celebrates wins and promotes from within. We are looking for someone who shares our passion for innovation to join our collaborative, remote-first environment.

The opportunity

As a Solutions Engineer, you will serve as the technical bridge between our prospects and our product. This role is vital to our growth, as you will design solutions architecture and lead technical sales efforts to demonstrate the unique value of our platform. You will not just be selling a product, but acting as a strategic partner to our clients and an internal advocate for our product roadmap. By working cross-functionally with our marketing, engineering, and product management teams, you will help shape the future of how we serve our customers.

A day in the life

• Deliver high-impact, value-based product demonstrations that showcase how our platform outperforms the competition for potential customers.
• Partner with clients and internal engineers to map out complex system integrations, including BI tools, CRMs, and API connections.
• Create essential technical resources, such as training videos and documentation, while providing thought leadership during webinars, trade shows, and client meetings.

Who you are

You are a curious, skilled listener who understands that identifying the why behind a customer's needs is the key to success. You thrive in fast-paced environments and have the technical depth to translate complex requirements into actionable solutions. Your background includes:

• At least 3 years of experience in technical consulting or pre-sales roles.
• Proficiency in working with REST APIs and troubleshooting technical issues.
• Strong technical skills in SQL queries, HTML, and CSS.
• Experience with Data Visualization tools and a solid understanding of Technical SEO best practices.
• The ability to communicate effectively with everyone from marketing teams to C-suite executives.

Why you'll love it here

We are committed to supporting our team members, which is why we offer a fully remote work environment for candidates based in our designated operating states across the United States. The annual salary for this position is between $100,000 and $120,000, depending on your experience and skills. Beyond the compensation, you will be joining a company recently named one of San Diego’s Best Places to Work, where we prioritize your professional growth, diversity, and long-term success.