Solutions Consultant
On-site
Full Time
#Product
#Data Analysis
#Software
#Communication Skills
#Microsoft Word
#PowerPoint
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Solutions Consultant works with both Product and Business Development to effectively communicate the value of Greenphire’s solutions. The successful candidate will demonstrate the ability to work with multiple Greenphire departments from Business Development, Operations, and Product to fully understand the product and solution offerings and communicate client needs. They will be responsible for direct communication with potential and existing customers to understand customer business requirements, develop opportunity-specific solution strategy and effectively articulate and demonstrate solutions that address customer requirements. They will also oversee and execute various projects to ensure alignment between internal innovation teams, Business Development, and Operations. This role works in a fast-paced, high energy environment and candidates should be able to successfully balance multiple projects.
Responsibilities
- Provide demonstrations, presentations, and support for assigned Business Development opportunities
- Provide input, ideas, and assist in the prioritization and development of new and enhanced solutions
- Understand various user personas and develop and help sell data-driven dashboards and insights for the various personas (e.g. forecasting, accruals, anomaly detection, KPIs/performance tracking)
- Drive organization brand, values, and best practices through all client communications
- Understand and identify customer requirements and challenges and establish Greenphire’s solution(s) as the best available
- Lead presentations and demonstrations of Greenphire’s capabilities and solutions tailored to the customers’ requirements for qualified sales opportunities
- Ensure system demonstration environment(s) are adequately prepared for scheduled engagements
- Document, and convey internally, client requested functionality and competitive intelligence
- Maintain subject matter expertise for assigned solution(s) including global capabilities and regulations/laws (GDPR, data security, tax, banking, and payments)
- Collaborate with Operations, Product, and Marketing to update materials (slides, one-pagers, blogs, videos, etc.) to meet various sales/marketing needs
- Maintain familiarity of key regulations, market trends and key business events in the Life Sciences Industry (through research, attending events/webinars/conferences, etc.), integrating these data points into client presentations for positioning Greenphire solutions
- Work closely with Product to understand upcoming enhancements to the software and impact on the client experience; develop updated materials and demo/present on new features and functionality as applicable
- Participate in conferences, webinars, user forums, etc. to understand client/user needs and to educate on product capabilities
- Participates in cross-departmental projects that enhance Greenphire’s solutions and services
Qualifications
- Bachelor's degree or equivalent combination of education and experience and/or training preferred
- Foundational understanding of statistics and data analysis
- Experience in software demonstrations in a sales capacity
- Motivated continuous learner
- Excellent written, verbal, and interpersonal communication skills
- Must be interested in helping others, both internal and external to Greenphire
- Critical thinker with the ability to identify problems, potential solutions, and manage the project through to completion
- Proficient with computer software including, but not limited to, Microsoft Word, PowerPoint, and Excel
- Strong planning, organizational, and time management skills
- Detail oriented
- Self-starter/self-driven, with the ability to work independently/remotely
- Experience in clinical trial industry a plus
- Ability to thrive in an environment that is fast-paced and dynamic
- Ability to travel internationally up to 20%
- Ability to flex working hours periodically to support both US and European time-zone meetings
