Solution Delivery Lead - Campaigns at Klick Health

Are you ready to join a workplace that has been recognized as one of the country's top ten most inspiring cultures and fastest-growing companies? Since 1997, Klick Health has operated as an ecosystem of brilliant minds dedicated to realizing the full potential of our people and clients within the life sciences sector. We are constantly evolving, and we prioritize investing in our talent early to foster the next generation of leaders. If you are looking for a place where your career path can grow as quickly as our organization, we invite you to take the first step and join our team.

What you bring

We are searching for a Senior Solution Delivery Lead to join our Technology team on a full-time basis. This role is based in Canada and follows a hybrid work model. You will serve as a bridge between business strategy and technical execution, working closely with architects, developers, and marketing platform administrators to turn complex roadmaps into operational reality. Your work will focus on the following core responsibilities:

• Leading marketing operations teams to ensure campaign execution excellence while driving continuous improvements in processes and technology to reduce manual effort.
• Managing the structure and assignments of your team, which includes Salesforce Marketing Cloud developers, CDP specialists, QA analysts, and business analysts.
• Overseeing incident management and ensuring all operational KPIs are tracked and reported in alignment with client service level agreements.

Requirements

The ideal candidate is a seasoned professional with at least five years of experience in service delivery for high-volume, omnichannel marketing systems. You should possess deep expertise in marketing technology stacks, including Salesforce Marketing Cloud, Tealium, Klaviyo, and Segment. We are looking for someone with strong project management capabilities and a proven track record of leading globally distributed teams. You must be comfortable working in a consultative capacity with senior-level stakeholders and have a mature understanding of how operations drive business performance. Proficiency in English is required, and while not mandatory, experience in the healthcare or pharmaceutical industries is considered a significant asset. We value candidates who are enthusiastic about integrating AI into their daily workflows and who bring a collaborative, service-oriented mindset to the table.

What we offer

We are committed to creating an environment where every team member can thrive, grow, and contribute their unique perspective. We prioritize inclusivity and offer a supportive culture that values diverse backgrounds and intersectional identities. Our benefits package includes:

• A flexible hybrid work environment.

How to Apply

If you are passionate about marketing technology and ready to lead high-impact delivery initiatives, we would love to hear from you. Please reach out to us to start your application process. We are dedicated to providing a barrier-free recruitment experience, so please let us know if you require any accommodations during your journey with us.