Software Development Engineer 3 (Backend) at Thena | Careers

At Thena, we are redefining how businesses handle customer engagement and intelligence. Since our founding in 2022, we have become the top-ranked platform on G2 for live support and ticket response workflows. Our team is supported by investors like First Round Capital and Lightspeed, and we work with industry leaders such as Etsy, Mixpanel, and Sprig to integrate AI with real-time messaging platforms like Slack. We are looking for talented individuals to join our growing team in Mountain View, New York City, and Bangalore as we build the future of simple, unified customer communication.

About the Role

We are hiring a Software Development Engineer 3 (Backend) to join us on a full-time basis. This is a mid-level position where you will take a lead role in designing and implementing robust backend systems. You will work closely with our cross-functional teams to ensure our platform remains scalable, secure, and highly performant as we continue to support our global customer base.

Key Responsibilities

• Architect and build high-quality, secure, and scalable software applications while contributing to every stage of the development lifecycle.
• Refactor and maintain our existing codebase to ensure optimal system performance and long-term scalability.
• Collaborate with product managers, designers, and fellow engineers to align technical solutions with our project vision and business milestones.

Requirements

To be successful in this role, you should possess the following qualifications and technical expertise:

• Between 4 and 6 years of professional software development experience, with a strong focus on NodeJS.
• Proficiency in modern frontend frameworks such as React, Angular, or Vue.
• Practical experience working within multi-cloud environments like AWS or Heroku.
• A solid understanding of CI/CD pipelines and deployment best practices.
• Familiarity with the specific demands of B2B SaaS, including multi-tenancy and enterprise system integrations.

Location

This position is based in India and requires an on-site presence.

Compensation and Benefits

We are committed to supporting your professional and personal growth. Our team members enjoy the following perks:

• A dedicated learning budget to support your ongoing professional development.
• Comprehensive health insurance coverage for you and your family.
• Equity through ESOPs, allowing you to share in our company's success.
• Access to mental wellness programs to support your holistic health.
• High-end hardware and software tools to help you perform your best work.