NOVOS FiBER
Smart Hands Technician
On-site
Full Time
#Engineering
#Networking
#Troubleshooting
#Operations
NOVOS FiBER is looking for a Smart Hands Technician
Novos Fiber is a prominent provider of fiber to the home internet services, and we are currently looking for a senior Smart Hands Technician to join our team in Coppell, Texas. In this full-time, on-site role, you will be instrumental in maintaining our all-optical network infrastructure by providing expert technical support for our central office and field operations.
Responsibilities
- Perform hands-on installation, maintenance, and troubleshooting of network hardware at data centers and field locations.
- Manage the configuration and upkeep of central office equipment, with a specific focus on Nokia technologies, routers, switches, and optical line terminals.
- Diagnose hardware and connectivity issues, escalating complex problems to internal engineering teams when necessary.
- Maintain precise documentation regarding equipment changes, service interruptions, and routine maintenance tasks.
- Collaborate with network engineers and NOC personnel to ensure operational efficiency and minimal downtime.
- Oversee inventory management to ensure necessary supplies are available for ongoing projects.
- Conduct quality assurance testing to verify that all equipment meets our performance standards.
- Maintain organized cable management systems to ensure safety and compliance.
- Provide on-call support to address critical network issues and ensure service continuity.
Must-haves
- Extensive experience with Nokia equipment and related technologies.
- Strong background in networking, including familiarity with FTTH, routers, switches, and optical networks.
- Proven experience in a technician role within the telecommunications or ISP industry.
- Solid understanding of central office operations and equipment installation.
- Exceptional troubleshooting abilities and the capacity to work independently.
- Strong communication skills in English for effective team and customer interaction.
- A valid driver’s license and reliable transportation for site visits.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
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