NOVOS FiBER
Smart Hands Technician
On-site
Full Time
#Engineering
#Networking
#Troubleshooting
#Operations
NOVOS FiBER is looking for a Smart Hands Technician
Location: Coppell, TX (On-Site)
Job Type: Full-Time
Reports To: VP of Customer & Network Operations
Hiring: Immediately
Position Overview:
Novos Fiber, a leading provider of FTTH (Fiber to the Home) internet services, is seeking a reliable and skilled Smart Hands Technician with specific experience in Nokia technologies to join our team. This role is essential in providing on-site support for our network infrastructure, ensuring optimal performance for our customers, and performing traditional central office technician duties. The ideal candidate will combine technical knowledge, problem-solving skills, and collaboration abilities to support both field operations and central office functions.
Key Responsibilities:
· On-Site Support: Provide hands-on assistance for network equipment installation, troubleshooting, and maintenance at field locations and data centers.
· Central Office Duties: Assist with the installation, configuration, and maintenance of central office equipment, including routers, switches, optical line terminals (OLTs), and other network devices, with a focus on Nokia technologies.
· Troubleshooting: Diagnose and resolve hardware and connectivity issues efficiently, whether in the field or in the central office, escalating complex problems to the appropriate teams as needed.
· Equipment Management: Manage the installation, configuration, and decommissioning of various network devices, ensuring proper functionality and documentation.
· Documentation: Maintain accurate records of work performed, including equipment changes, service interruptions, and maintenance activities, ensuring all documentation is up to date and accessible.
· Collaboration: Work closely with network engineers, NOC personnel, and other internal teams to facilitate smooth operations and ensure minimal downtime.
· Inventory Management: Track and manage inventory of network equipment and supplies, ensuring all materials are available for installation and maintenance activities.
· Testing and Quality Assurance: Conduct tests on installed equipment to ensure proper functionality and adherence to company standards.
· Cable Management: Organize and maintain cabling in central office environments to ensure safety, accessibility, and compliance with best practices.
· Emergency Response: Be available for on-call support to address critical issues and ensure service continuity.
Qualifications:
· Strong technical background in networking, including familiarity with FTTH technology, routers, switches, and optical networks.
· Specific experience with Nokia equipment and technologies is required.
· Experience in a similar technician role, ideally within an ISP or telecommunications environment.
· Knowledge of central office operations, including experience with equipment installation and maintenance.
· Excellent troubleshooting skills and the ability to work independently.
· Strong verbal and written communication skills to effectively interact with customers and team members.
· Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
· Willingness to be on-call for emergency support as needed.
· A valid driver’s license and reliable transportation for travel to customer sites.
Why Join Novos Fiber?
At Novos Fiber, we value teamwork, innovation, and customer satisfaction. As a Smart Hands Technician, you’ll play a vital role in ensuring our network operates smoothly and efficiently, directly impacting our customers' experiences. Join us and contribute to the success of our all-optical network infrastructure.
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