Thesleepreset

Sleep Coach

Remote

Part Time

#Product

#CBT

#Interviewing

#Goal Setting

#Empathy

#Personalization

#Data Analysis

#Team Collaboration

Thesleepreset is looking for a Sleep Coach

Part Time Junior Remote Product CBT Interviewing Goal Setting Empathy Personalization Data Analysis Team Collaboration English Remote work

Who You Are:

A driven and adaptable coach with experience in Sleep Science or text-based coaching methods

An individual who is passionate about helping others, eager to learn and excited about experimenting with different strategies

Someone who excels in a fast-paced environment and can achieve a high quality output while maintaining an efficient workflow

Responsabilities

Manage inbound and outbound messages for assigned members and coverage members (up to 20 hours per week, with additional opportunities as needed)

Leverage digital sleep science and the coaching platform to make strategic, effective coaching decisions while staying within the coaching scope of practice

Respond to all inbound messages within the established SLAs

Provide a coaching experience that uses a range of attributes and techniques, including: active listening, tone, empathy, reflection, goal setting, motivational interviewing, personalization, sleep science referencing, and skills based in CBT-I

Partner with members to work towards healthy lifestyle changes while building self-awareness and improving sleep health behavior for sustainable change

Provide members with relevant sleep help tools and actionable vetted resources

Collaborate with the coaching team and other departments to continuously improve our member experience

Provide Coaching coverage for members of the Coaching Team as needed

Analyze member data and behavior to provide an effective coaching experience

Objectively assess our coaching platform/approaches and relay your insights and feedback to the Product and Engagement Teams

Requirements

Bachelor’s Degree

Coaching certification

At least 1 year of text-based coaching experience (NBHWC preferred) or Sleep Science knowledge

Can manage a caseload of 100+ people

Experience working in a fast-paced remote environment

Sleep Reset Creed:

There will be no failures, only learning experiences.

There will be no task below us, only opportunities to help.

We are here because we share a common sense of purpose.

We are here to help people live better, every day.

We are all owners.

All colors, all ages, all races and religions.

We all took risks to be here.

Our passion is people,

Not ping pong tables.

We get in the zone.

We take boba breaks.

We believe in self-care.

We believe in feedback.

We don't waffle.

We will disagree and commit.

We will continuously improve.

For the curious and the bold,

Humble and confident.

This company, and world, is ours to make better.

Thesleepreset

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