Skilled IT support specialist
32k - 45k USD
Hybrid
Full Time
#IT
#Microsoft
#ITIL
#Management
#Ticketing Systems
At DPD Nederland, we are proud to be part of the Geopost network, connecting people and businesses by processing over 1.2 billion parcels every year. Our culture is built on an entrepreneurial spirit, reliability, and a human-centric approach. We operate with a practical, social, and proud mindset that traces back to our roots as a local business. As we continue to grow and tackle new challenges, we are looking for a dedicated professional to join our team in Oirschot and help us keep our operations running smoothly.
What is this role?
We are looking for a skilled IT support specialist to join our team on a full-time basis. This is a junior-level position perfect for someone who is eager to grow their career in a fast-paced environment. You will work in a hybrid setup, providing essential technical assistance to our colleagues in the Netherlands.
What will you do?
- Provide both first-line and second-line support by resolving software, hardware, and network issues for your colleagues.
- Manage and track all incoming requests using our ticketing system to ensure incidents are resolved within agreed service levels.
- Collaborate with internal IT teams and external suppliers while contributing to service improvements and knowledge sharing across the department.
What makes you a great fit?
To be successful in this role, you should have a solid foundation in IT support and a passion for helping others. We are looking for someone who brings the following:
- A completed MBO degree in an IT-related field.
- Approximately one to two years of experience in a similar support role.
- Strong proficiency in Microsoft environments and experience working with ticketing systems.
- Excellent communication skills in Dutch, with English being a valuable asset.
- A proactive mindset with a good understanding of ITIL processes and a focus on effective problem-solving.
What's in it for you?
We offer a competitive salary ranging from 32,000 to 45,000. In addition to your salary, you will enjoy a variety of benefits designed to support your work-life balance and professional growth:
- Flexible working hours and the option for hybrid work.
- Generous paid time off to recharge.
- Comprehensive medical insurance coverage.
- A dedicated budget to help you set up your home office.
- Extensive opportunities for professional development to help you advance your career.
