Site Reliability Engineer at PartsTech

At PartsTech, we are transforming the automotive aftermarket by building a seamless e-commerce platform that connects repair shops, parts distributors, and manufacturers. Our technology helps these businesses operate more efficiently and profitably by making the process of finding and ordering parts fast, simple, and accurate. We are a venture-backed, remote-first company with a global team, and we are looking for talented individuals who want to help us continue our growth.

What is this role?

We are looking for a Senior Site Reliability Engineer to join our team on a contractor basis. This is a remote position for someone based in the Eastern Time Zone of Canada. In this role, you will be a key player in maintaining the health of our platform, ensuring that we continue to provide top-tier service to our customers as we scale our operations.

What will you do?

• Lead cross-functional teams through the identification, triage, and resolution of critical incidents to ensure swift service restoration.
• Utilize advanced monitoring tools to observe system performance, detect anomalies, and manage alerts based on our specific service level agreements.
• Conduct thorough post-mortem analyses and drive the implementation of correction of error processes to prevent future issues and improve overall system reliability.

What makes you a great fit?

To be successful in this role, you should have a strong background in SaaS environments and a deep understanding of incident management. We are looking for someone who communicates clearly and can bridge the gap between technical operations and business stakeholders.

• You have at least 5 years of experience working with APM, API, and infrastructure monitoring tools.
• You are comfortable working within cloud-based deployment environments and have a solid grasp of programming constructs.
• You possess excellent analytical skills and a high sense of urgency when it comes to resolving technical challenges.
• You are fluent in English and currently reside in the Eastern Time Zone of Canada.

What's in it for you?

We offer a competitive annual salary range of 102,000 USD to 124,000 USD for this position. Beyond the compensation, you will enjoy the following benefits:

• The flexibility of a remote work environment.
• The opportunity to work with a global, distributed team that values innovation and efficiency.
• The chance to make a significant impact on a platform that is actively improving the automotive industry.