ServiceNow Administrator at Inizio

Job title: ServiceNow Administrator

Employment type: Full-time, permanent

Working arrangements: Remote or hybrid / in-office options available

Location: UK or Ireland

Package: Base salary, company bonus, pension, PMI or healthcare allowance, life assurance, 25 days annual leave, flexible working

Reporting to: Group IT Operations Director

The role

As a ServiceNow Administrator you will oversee the daily administration, configuration, and maintenance of the ServiceNow platform. You will support the implementation and enhancement of IT Service Management (ITSM) processes and other modules as we continue to expand its use of the platform.

Responsibilities

• Administer and configure the ServiceNow platform across multiple modules, including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
• Maintain the integrity of the ServiceNow platform, including user roles, workflows, data quality, and integrations.
• Support development of custom ServiceNow applications and enhancements to existing modules.
• Collaborate with team members to gather requirements and translate them into technical solutions.
• Develop documentation for system configurations, workflows, and support procedures.
• Provide technical support and training to ServiceNow users across the company.
• Help with ServiceNow upgrades, patching, and testing in development and production environments.
• Monitor performance and ensure system stability, availability, and security.
• Support ITIL process adoption and service improvement projects.

What you bring to the role

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 2+ years of hands-on experience administering and configuring the ServiceNow platform.
• Experience with ITSM and ITIL processes. (ITIL Foundation desirable)
• Experience with ServiceNow modules such as Incident, Change, Problem, CMDB, and Service Catalog.
• Proficient in scripting (JavaScript, GlideScript for example) and ServiceNow workflow development.
• ServiceNow Administrator Certification (CSA) required; additional certifications (e.g., ITSM Implementation Specialist, CMDB, or Discovery) are welcome.
• Experience with integrations (REST/SOAP APIs, MID Servers) is desirable.

Benefits

• Flexible working
• Company bonus plan
• Company pension plan
• 25 days annual holiday allowance
• Critical Illness Cover
• Life Assurance
• Healthcare allowance

About us

We help our clients navigate their clinical development and commercialization journey by connecting the best scientific knowledge, market intelligence, actionable data, technology, communication, and creative execution.

With a global presence and multiple career paths, the career possibilities are expanding at Inizio. We're a growing global team of 10,000+ - a $1.5bn revenue business working with the world's leading health and life sciences businesses, and we have exciting growth plans. Whoever and wherever you are, we'll empower you with the autonomy you need to experiment, learn, and grow. We'll make sure that you feel valued, supported and, of course, because we're helping our clients to transform healthcare and improve millions of lives you can feel pride in your work at Inizio.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

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